VP - Technology Governance & Operations

GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth.

We are looking to Add a Key Member to Our Product Technology Group!

Position Summary

At GreatAmerica, technology is a key driver in delivering value to our customers. To support this, we seek an energetic, collaborative, and creative leader who is focused on ensuring delivery excellence through partnerships across the enterprise. We’re seeking a leader with demonstrated sound business judgment, who can liaise with leaders and SMEs to facilitate outcomes, and who can drive change associated to best practices through the Product Technology Group organization.

Primary Responsibilities

Our goal is to ensure alignment with corporate frameworks and practices, ensuring effective oversight of key activities. As a member of the Product Technology Group (PTG) leadership team, this role will partner with key Technology, Product, Risk, Business Continuity, Finance, Supplier Risk, Information Security, Audit, and Compliance leaders and SMEs. This individual must implement and evangelize frameworks essential in governing technology and associated risks and prioritize all activities in alignment with company and group goals.

The Vice President of Technology Governance and Operations will be accountable for the following:

• IT Operating Model & Strategy
• Define and maintain the IT business operations strategy aligned with enterprise goals.
• Develop roadmaps for IT service delivery and operational excellence.
• Governance Frameworks
• Establish policies, standards, and procedures for IT operations.
• Ensure compliance with regulatory and internal governance requirements.
• Compliance and Audit
• Partner with control owners on controls integration throughout the organization to support the company’s risk posture
• Collaborate with Risk and Internal Audit leaders to mediate control concerns
• Adopt and adapt an industry-standard risk management framework
• Develop risk models, consideration of business, operational and technical risks
• Lead PTG’s risk assessments and evaluations
• Information Security
• Collaborate with Information Security leaders to ensure alignment between PTG and Information Security on security policies and practices
• Oversee the implementation of security controls and monitoring their effectiveness
• Ensure compliance with relevant security standards and regulations
• Provide guidance on security risk assessments and mitigation strategies
• Operational Deliverables
• IT Financial Management
• Budget planning, forecasting, and cost optimization.
• Chargeback/show back models and vendor financial oversight.
• Performance Metrics & Reporting
• Define and track KPIs (e.g., SLA adherence, incident resolution time); analyze impact of operational performance
• Deliver executive dashboards and operational reports.
• Evaluate PTG’s performance relative to industry benchmarks
• Process Improvement
• Lead ITSM (IT Service Management) initiatives (e.g., ITIL processes).
• Drive automation and efficiency improvements across IT operations.
• People & Vendor Management
• Resource Planning
• Workforce planning, capacity management, and skills development.
• Support talent acquisition and retention strategies.
• Vendor & Contract Management
• Oversee third-party service providers and contract negotiations.
• Ensure vendor performance aligns with SLAs and business expectations.
• Project & Portfolio Oversight
• Project Governance
• Monitor IT project portfolios for alignment, risk, and delivery.
• Support PMO functions and project prioritization.
• Change Management
• Ensure smooth implementation of IT changes with minimal disruption.
• Coordinate with business units for communication and training.
  

To Be Successful In This Role You Will Need

• Working knowledge of COBIT, NIST, ISO, ITIL frameworks
• Certifications in information systems audit, risk management, and/or IT governance preferred
• High level understanding of systems architecture
• Working knowledge of Jira and ServiceNow preferred
• Demonstrated leadership experience in managing multiple services and cross-enterprise activities
  
  

Education

• Bachelor’s degree required; advanced business degree preferred
  
  

Experience

• 10+ years relevant work experience in information systems audit, risk management, and/or IT governance roles
  
  

Skills And Abilities

• Strategic planning and execution across cross-functional technology teams
• Strong analytical and problem-solving skills with a data-driven mindset
• Exceptional communication and interpersonal skills for executive-level engagement
• Proficiency in developing and tracking KPIs and operational dashboards
• Expertise in process improvement, automation, and operational efficiency
• Strong collaboration skills including the ability to lead and influence across multiple departments and senior leadership
• Ability to manage complex projects and portfolios with competing priorities
• Ability to drive cultural change and influence effective change management
• Ability to translate technical concepts into business-relevant language
• Ability to facilitate complex concepts across diverse audiences
  
  

Other Requirements

• Must be proficient in Microsoft Excel and possess outstanding computer skills
• Role will likely include periodic time-sensitive demands requiring the need to respond quickly and within a set timeframe
  
  

Financial Benefits

Sharing rewards is an integral part of our culture. We believe in the value of hard work and reward our employees beyond the paycheck. Our total rewards package is based on eligibility and includes:

• Competitive Compensation
• Monthly Bonuses for Eligible Employees
• 401(k) and Company Match
• Annual Profit Sharing
• Paid Time Off
  
  

Health, Wellbeing, And Family Planning Benefits

• Paid Vacation - starting at 80 hours annually for employees in their first year of service.
• Paid Sick Days - Ten (10) per year with a conversion option for unused time.
• Ten (10) Paid Holidays per year
• Gym Reimbursement
• Health Insurance
• Dental Insurance
• Vision Insurance
• Short-Term and Long Term Disability
• Company Paid Life Insurance
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Employee Assistance Program
• Parental Leave
  
  

Education And Career Planning Benefits

• Tuition Assistance
• Networking Opportunities
• Leadership Development Opportunities
  
  

Perks

• Paid Parking
• Service Awards
• Hybrid work arrangements
• Business casual environment
• A strong organizational culture focused on our greatest asset: you!
  
  

If your experience aligns closely, please apply. We value diverse backgrounds and adding new perspectives. We encourage you to apply if you can make a strong impact in this role at www.greatamerica.com/careers.

Please note, applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.