Office Administrator

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
  
  
  

Are you passionate about making mental health more accessible and less stigmatized? Join us at Ellie Mental Health where you’ll be part of a collaborative, fun, and mission-driven team that lives by our core values: authenticity, humor, compassion, creativity, acceptance, and determination.

As an Office Administrator at Ellie Mental Health, you'll share our vision for improving and expanding access to quality mental health care and thrive in an environment driven by our core values of authenticity, humor, compassion, creativity, acceptance, and determination.

The Office Administrator is responsible for overseeing daily operations of our clinics. This position supports our clinical teams by managing coordination of referrals, managing our client intake process, monitoring client waitlists, and providing follow-up to current and potential clients. Our Office Administrator is also responsible for overseeing other support staff and acts as a liaison between clinical and non-clinical management teams.

Ellie Mental Health was founded to challenge the barriers in traditional mental health care. Here in New Mexico, every Ellie clinic is locally owned, operated, and staffed — meaning your voice matters and your work directly supports your community.

Enjoy Flexibility

At Ellie, we trust you to do your best work. That means flexibility to set a hybrid schedule that fits your life, whether in-person, virtual, or a mix of both.

What You’ll Do:

Clinic Operations Management

• Oversee day-to-day operations of the clinic, ensuring an efficient, welcoming, and professional environment for staff and clients.
• Monitor and maintain the clinic’s physical infrastructure, including cleanliness, safety, and maintenance needs.
• Coordinate repairs, renovations, and facility improvements in compliance with health and safety regulations.
  
  
  

Client Intake & Scheduling

• Manage the client intake process
• Ensure all clients are appropriately onboarded and prepared for their services.
  
  
  

Referral Coordination

• Contact potential clients from referral sources, coordinating smooth transitions into services.
• Match clients with appropriate clinicians based on skills, availability, and caseload needs.
  
  
  

Client Support

• Maintain and monitor the client waitlist to facilitate timely service access.
• Provide timely follow-up to potential and current clients regarding clinic information, rescheduling, or clinician reassignment in coordination with the Clinical Director.
  
  
  

Administrative & Technical Support

• Troubleshoot office equipment issues and coordinate resolution with appropriate vendors or IT support.
  
  
  

What You'll Need:

• 1 year of office experience preferred
• Exposure to medical billing and medical scheduling preferred
• Strong leadership and problem-solving skill sets
• Excellent verbal and written communication skills; Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Ability to function well in a high-paced and changing environment
• Proficient with Microsoft 365 applications
• Adept at learning and navigating Electronic Health Record system
  
  
  

Perks & Benefits:

• 401(k) with employer match
• Health, dental, and vision insurance
• Generous PTO policy
• A supportive, mission-driven environment where YOU matter
  
  
  

Why Ellie?

Because here, we do things differently. We believe in creating spaces where therapists thrive — and clients feel truly seen and supported. We bring creativity, humor, and authenticity into everything we do.

Ready to join the movement? Apply today and help us fill the gaps in mental health care — one meaningful connection at a time.

Ellie Mental Health is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Flexible work from home options available.