Administrative Assistant

The Production Control Clerk will be a first point of contact for, and a first line of help desk support to, a variety of facilities management personnel and clients. The Production Control Clerk is responsible for the data entry of work orders related to the maintenance needs of the facility. This position will require the independent judgement to plan, prioritize, and organize a diverse workload.

Essential Job Functions

• Handle incoming calls, and manage outgoing calls, as needed, on multiple phone lines.
• Respond to queries, amend data, and reissue tasks as needed.
• Assist team in achieving required service standards
• Enter maintenance slip data into a CMMS system.
• Complete administrative tasks as related to the contract to include assisting the Project Manager in creating and submitting reports to the customer, creating and submitting quotes for services, and other general office duties as assigned.
• Answer emails and work order requests.
• Support batching and dispatching of work orders to facility personnel.
• Review and audit work orders for completion and quality prior to entering the system.
• Provide customer support to clarify and schedule requested maintenance work
• Work with facility personnel to draft and review job plans for preventative maintenance.
• Print and issue work orders
• Close work orders
• Accept and input service calls and work orders from other service contractors
• Receive and process tenant service requests
• Update and maintain inventories. Reorder supplies as necessary
• Create reports as requested and run system reports on open work orders, completed work orders, and other reporting functions
• Attend training as needed
• Other administrative and office management duties as assigned