Director of Operations – DEN
Olive & Finch Collective
Date: 9 hours ago
City: Denver, CO
Contract type: Full time
Benefits:
Location: Denver International Airport (DEN)
Reports To: Chief Operating Officer (COO)
Company: Olive & Finch Collective
About Olive & Finch Collective
Olive & Finch Collective is a Denver-based hospitality group committed to fresh, chef-driven meals, exceptional guest experiences, and a people-first culture. Since opening in 2013, our growing portfolio now includes restaurants, cafés, a full-service bakeshop, a robust catering and events division, retail and grab-and-go operations, and multiple locations at Denver International Airport. At Olive & Finch, we believe in inclusive leadership, sustainable growth, and nourishing both our guests and our teams.
Position Summary
The Director of Operations – DEN is responsible for the oversight and execution of all Olive & Finch Collective operations at Denver International Airport (DEN). This role is the primary liaison between Olive & Finch and DEN’s airport management team, ensuring seamless communication, compliance, and partnership. The Director of Operations plays a critical role in pre-opening planning, coordinating buildouts, and launching new concepts.. Post-opening, this leader ensures operational excellence, guest satisfaction, and ongoing collaboration with DEN to meet and exceed expectations.
Key Responsibilities
Airport Relationship & Compliance
- 401(k)
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Profit sharing
- Vision insurance
Location: Denver International Airport (DEN)
Reports To: Chief Operating Officer (COO)
Company: Olive & Finch Collective
About Olive & Finch Collective
Olive & Finch Collective is a Denver-based hospitality group committed to fresh, chef-driven meals, exceptional guest experiences, and a people-first culture. Since opening in 2013, our growing portfolio now includes restaurants, cafés, a full-service bakeshop, a robust catering and events division, retail and grab-and-go operations, and multiple locations at Denver International Airport. At Olive & Finch, we believe in inclusive leadership, sustainable growth, and nourishing both our guests and our teams.
Position Summary
The Director of Operations – DEN is responsible for the oversight and execution of all Olive & Finch Collective operations at Denver International Airport (DEN). This role is the primary liaison between Olive & Finch and DEN’s airport management team, ensuring seamless communication, compliance, and partnership. The Director of Operations plays a critical role in pre-opening planning, coordinating buildouts, and launching new concepts.. Post-opening, this leader ensures operational excellence, guest satisfaction, and ongoing collaboration with DEN to meet and exceed expectations.
Key Responsibilities
Airport Relationship & Compliance
- Serve as the primary point of contact with the DEN concessions team and airport stakeholders.
- Ensure full compliance with all DEN, TSA, FAA, and airport concessionaire requirements, including security, safety, and reporting obligations.
- Maintain regular communication and represent Olive & Finch at airport meetings, reviews, and inspections.
- Lead all pre-opening coordination with DEN and internal teams for construction, design, equipment procurement, hiring, and training.
- Oversee timelines and deliverables for multiple projects simultaneously, ensuring on-time and on-budget openings.
- Partner with marketing and brand teams to ensure cohesive launch campaigns and strong opening performance.
- Manage day-to-day operations of all airport locations post-opening, ensuring adherence to Olive & Finch brand standards and airport guidelines.
- Develop and implement systems to maximize operational efficiency, guest experience, and profitability in a high-volume airport environment.
- Support and mentor airport General Managers and department leaders to achieve operational goals.
- Partner with the COO and Director of Finance to develop budgets, labor models, and financial forecasts for airport units.
- Track and analyze KPIs (sales, COGS, labor, guest satisfaction) to drive performance and identify opportunities for improvement.
- Lead problem-solving efforts to address operational challenges unique to airport operations.
- Recruit, train, and retain top-performing airport operations leaders and staff.
- Foster a culture of accountability, collaboration, and guest-first service.
- Serve as a visible and engaged leader, modeling Olive & Finch values and supporting employee development.
- 7+ years of progressive leadership experience in hospitality or airport food & beverage operations.
- Demonstrated success opening and operating multiple food & beverage concepts, including full service, QSR, bar and coffee formats.
- Strong knowledge of airport concessionaire processes, compliance requirements, and high-volume operations.
- Exceptional project management skills, with the ability to lead multiple pre-opening projects simultaneously.
- Excellent communication and relationship-building skills with internal teams and external stakeholders.
- Collaborative, hands-on leader with a bias toward action and problem solving.
- Commitment to guest experience, team development, and operational excellence.
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