Director of Operations
PASCO (Personal Assistance Services Of Colorado)
Date: 7 hours ago
City: Lakewood, CO
Salary:
$90,000
-
$110,000
per year
Contract type: Full time
Job Description
Reports to: Senior Vice President of Operations
Status: Exempt, Full Time
Pay: 90,000 - 110,000 with additional performance bonus
About PASCO
PASCO is committed to advancing independence, choice, and quality of life for families with disabilities across Colorado. As champions for our community, we empower our teams to deliver innovative, person-centered care and administrative excellence.
About The Role
The Director of Operations is a critical leader responsible for driving operational excellence across all PASCO service lines. This role shapes and guides backend administrative teams, delivers sustainable process improvements, and ensures seamless alignment among support functions as our agency rapidly grows.
What You’ll Do
Reports to: Senior Vice President of Operations
Status: Exempt, Full Time
Pay: 90,000 - 110,000 with additional performance bonus
About PASCO
PASCO is committed to advancing independence, choice, and quality of life for families with disabilities across Colorado. As champions for our community, we empower our teams to deliver innovative, person-centered care and administrative excellence.
About The Role
The Director of Operations is a critical leader responsible for driving operational excellence across all PASCO service lines. This role shapes and guides backend administrative teams, delivers sustainable process improvements, and ensures seamless alignment among support functions as our agency rapidly grows.
What You’ll Do
- Serve as a hands-on operations leader, coaching and developing team leads across Medical Records, Process Architecture, and Care Coordination.
- Drive efficiency and consistency by optimizing workflows, reducing duplication, and advancing cross-functional collaboration in support of all clinical service lines.
- Champion process improvements that elevate documentation, compliance, and support for our providers.
- Oversee systems-driven performance management, partnering closely with analysts and stakeholders to ensure transparency and accountability.
- Act as a strategic advisor to clinical leadership, helping PASCO teams navigate change, scale impact, and meet the evolving needs of our clients.
- Foster a culture of project ownership, continuous learning, and high-impact execution within and across teams.
- Cultivate strong communication and alignment across Operations, HR, Clinical, Finance, and other departments to drive agency-wide goals.
- Lead capacity planning and resource allocation efforts to ensure our operational infrastructure supports ongoing growth and innovation.
- Operational support that consistently meets the needs of every service line
- Development and growth of direct reports and cross-functional teams
- Implementation and sustainment of process improvement initiatives
- Timely, accurate reporting and actionable operational insights
- Strong collaboration and stakeholder satisfaction at all levels
- Proactive responsiveness to growth, service line, and organizational priorities
- Progressive leadership experience managing cross-functional teams, ideally in healthcare or similar service-based environments
- Minimum 2 years’ experience in operations, clinical support, or related fields
- Demonstrated ability to think strategically and execute with operational rigor
- Outstanding communication, organizational, and analytical skills
- Highly collaborative, adaptable, and skilled at driving alignment across dispersed teams
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