Operations Manager

Chiropractic Operations Manager

The chiropractic 0perations manager is focused on process, procedure and getting stuff done under the direction of the clinic manager. This position requires a great deal of skill in organization and administration, as well as, a high degree of attention to detail. In addition to assisting the patient care team, this position will respond quickly to patient requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee-star guest satisfaction.

Roles & Responsibilities:

• Oversee the completion of office functions. Drive daily operations priorities.
• Make sure process and procedures are in place to keep organization on track with clinic goals.
• Ability to establish priorities, complete objectives and manage actions that are both immediate and recurring. Efficiently manages the present and future workload.
• Manage analytics, stats and clinic progress and communicates findings to the team
• Acts as a team member who coaches and cheers others and manages tasks. This position does not manage people.
• Analyze and evaluate trends for patient adherence to treatment plans and appointments
• Meet w/front office/others, as needed, to collaborate on data trends to ensure goals are met
• Ensure schedule is optimized for specific treatments and maximizing appointments by monitoring data and trends and communicating same
• Liaison with vendors and manage tasks related to clinics operational efficiency
• Aid in accounting and booking as directed by clinic manager
• Assist and play a role with other team members in utilizing and maintaining: X-ray, computer, copier, developer, camera, and office software function.
• Help maintain cleanliness, safety, and function of the clinic and patient care equipment.
• Keeping appropriate stock of products and supplies.
• Carryout policies and scripts related to overall clinic administration
• Correct current patient Account Ledgers as needed.
• Serve as administrative support to office manager.
• Demonstrate the team values of humble, hungry and hardworking.
• Maintains strong positive and collaborative relationships with team members and guests
• Possess a willingness to be crossed trained and/or to assist/cover as needed for other team members
• Other duties as needed or assigned
  
  
  

Requirement

• High school diploma or equivalent; associate or bachelors degree preferred
• Previous experience in administration or office management
• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• Proficient with computer programs, Google workspace, and various apps.
• Ability to handle confidential information with discretion
• Able to solve problems and deliver solutions
• Ability to work independently and as part of a team
• Flexibility to adapt to changing clinic needs. Hardworking individual with a proven track record of completing tasks in a highly collaborative environment.
• Customer service-oriented mindset. A servants heart for which no task is too big or too small.
• Continuous Interest in learning new skills and mastering job functions
• Once trained knows what to do, keeps things moving and gets stuff done with little direction needed.
  
  
  

Successful team members are professional, hardworking, humble, hungry, positive, dependable, and actively engaged in the culture and growth of Prince Regenerative Medicine.