Hotel Manager

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Job Type

Full-time

Description

Hotel Manager – Sheraton/Le Méridien Charlotte Complex

Are you a hospitality leader with a passion for guest satisfaction, operational excellence, and team development? Sheraton/Le Méridien Charlotte Complex is seeking a Hotel Manager to support the overall operations of our hotel.

The Hotel Manager will oversee all operating departments within our dual-branded property while driving guest service excellence and profitability. In this role, you will have the opportunity to make a meaningful impact on both the guest experience and the success of the hotel. At Sheraton/Le Méridien Charlotte Complex, we aim to attract talent that embraces our core values: The Art of Travel, The Joy of Living, and The Creative Spirit. We want to find like-minded associates who are curious and crave unique experiences—both in their careers and in their lives.

Why Join Us?

This is more than a job—it’s an opportunity to live out the values of The Art of Travel, The Joy of Living, and The Creative Spirit. Here, you can grow your career while helping guests savour life’s journey.

Key Responsibilities

Operational Leadership

• Maintain the highest standards of guest service, ensuring brand requirements are exceeded for both Le Méridien and Sheraton.
• Design and lead training programs to emphasize the LeMeridien lifestyle brand and Sheraton brand throughout the operating departments.
• Oversee food and beverage operations and activations to enhance guest experiences.
• Direct hotel operations to ensure smooth performance across all departments.
• Review schedules and labor productivity to align with business capacities and budget standards.
• Oversee budgeted revenues, payroll, and expenses with a focus on maximizing profitability.
• Develop and implement short- and long-term operational and financial plans aligned with hotel objectives.
• Review reservations and occupancy trends to optimize room revenue.
• Recruit, train, and develop a best-in-class operations team.
• Ensure compliance with StepStone Hospitality operations audits and brand audits.
• Create and implement innovative operational policies and procedures.
• Hold teams accountable for executing brand standards and resources.
• Administrative & Financial Management
• Participate in the preparation of the annual hotel budget.
• Establish and maintain effective cost control systems.
• Ensure compliance with financial controls, credit policies, guest safety, and asset protection.
• Accurately utilize reporting and accounting software for business analysis.
  
  

Guest Experience & Support

• Create and execute hotel activations to emphasize the LeMeridien lifestyle brand.
• Proactively review guest touchpoints and the guest journey daily to ensure satisfaction.
• Promptly and professionally resolve guest requests, concerns, and complaints.
• Facilitate department meetings to ensure clear communication and alignment.
• Lead employee development initiatives to enhance service quality and guest satisfaction.
• Provide support to accounting and administrative functions as needed.
• Professionalism & Communication
• Uphold StepStone Hospitality’s mission, values, and standards of professionalism.
• Act as a role model for associates in behavior, communication, and appearance.
• Effectively communicate with guests, associates, and vendors.
• Foster collaboration and resolve conflicts respectfully.
  
  

Requirements

Qualifications

• High school diploma required; degree in hospitality management preferred.
• Minimum of 5 years of hotel operations leadership experience in lifestyle/soft-branded hotels.
• Prior experience in creating and executing lifestyle brand programs and initiatives.
• Prior experience with Marriott Hotels & Resorts strongly preferred.
• Comprehensive knowledge of hotel operations and applicable federal, state, and local regulations.
• Strong financial acumen, with proven budgeting and cost control experience.
• Excellent communication, leadership, and problem-solving skills.
• CPR certification required; first aid training preferred.
• Proficiency in Microsoft Office and hotel property management systems.
• Ability to lift/pull up to 20 lbs., bend, stoop, and perform other physical duties as required.
• Multilingual abilities a plus.
  
  

Cover letters are strongly encouraged. Tell us why you should be chosen for our Hotel Manager opening—we want to hear your story!

StepStone Hospitality is a premier hospitality management company dedicated to creating exceptional guest experiences and cultivating exceptional teams. We are an equal-opportunity employer and value diversity in our workplace.

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.