UX / UI Designer

Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core. Our Candescent solutions power the top three U.S. mobile banking apps and are trusted by banks and credit unions of all sizes.

We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels.

Self-service configuration and marketing tools give financial institutions greater control of their branding, targeted messaging and overall user experience. And data-driven analytics and reporting tools provide valuable insights to help drive continued growth and profitability. From conversions and implementations to custom development and customer care, our clients get expert, end-to-end support at every step.

UX / UI Designer

Position Summary

We are seeking talented UX/UI Designers to create exceptional user experiences. The ideal candidate will demonstrate the ability to collaborate with internal and external stakeholders to uncover efficient workflows, craft clean and compelling design elements, and transform these into beautiful, intuitive, and functional user interfaces.

Designers must maintain a strong customer focus, keeping users’ needs and preferences at the forefront of the design process. This includes conducting user and market research to develop engaging and intuitive experiences that enhance overall user satisfaction.

Key Areas of Responsibility

• Lead UX projects and drive overarching UX strategy
• Uphold experience design (XD) processes and collaborate closely with product management and engineering to define and implement innovative solutions that align with the product's visual and experiential direction
• Execute all stages of visual design, from initial concept through engineering design reviews
• Conceptualize original ideas that bring simplicity and user-friendliness to complex design challenges
• Create wireframes, storyboards, user flows, and process flows to effectively communicate design and interaction concepts
• Present and defend design decisions and key milestone deliverables to peers and executive stakeholders
• Participate in user research and evaluate user feedback to guide design improvements
• Contribute to and promote design guidelines, best practices, and standards
  
  

Product Strategy, Vision, and Planning

• Collaborate with Senior Designers to develop engaging and strategic design concepts that inform the product roadmap and can be shared with Product Managers
• Partner with Product Owners to translate design strategies into product features and user stories that align with the broader product vision
  
  

Customer Experience Research, Insights, And Execution

• Conduct competitive analysis of direct and indirect competitors and monitor industry trends to inform design strategy
• Perform in-depth customer/user research to gather and interpret both quantitative and qualitative insights, ensuring design decisions meet end-user needs
• Collect, analyze, and report on user feedback to identify key trends and inform opportunities for design optimization
• Collaborate with enabling functions (e.g., marketing, sales, operations) to communicate new experience features and identify areas for improvement
  
  

Product Design and Development

• Create user journey maps and personas to gain insight into user needs and inform product design
• Design user interactions, including layout, element placement, and overall product flow for the areas of the product the team owns
• Develop wireframes and interactive prototypes to visualize and test interfaces and interaction models
• Conduct usability testing and gather customer feedback to iterate and improve designs at the feature level throughout the product release cycle
• Work within an agile environment and champion the integration of design across the product development lifecycle, ensuring consistency and adherence to design standards
  
  

Basic Qualifications

• BS/MS in Visual Design, Human-Computer Interaction, Interaction Design, or a related field
• 5+ years of proven UX/UI design experience across platforms (desktop, mobile, tablet)
• Strong portfolio showcasing demonstrable UX/UI design skills
• Excellent visual design skills with a keen sensitivity to user-system interaction
• Proficient in creating wireframes, storyboards, user flows, and process flows
• Ability to confidently present and advocate for design decisions to stakeholders
• Proficiency in Adobe Creative Suite, Figma, Sketch, InVision, Axure, or similar design and prototyping tools
• Understanding of motion design principles for interactive experiences
• Strong grasp of Design Thinking methodology and its application
• Creative problem-solving abilities and effective execution
• Up-to-date with the latest UI trends, techniques, and technologies
• General understanding of front-end development processes, including HTML and CSS
• Fluent in English and ability to work effectively with distributed teams across multiple time zones
  
  

EEO Statement

Integrated into our shared values is Candescent’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Candescent is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at Candescent has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.