Receptionist

Job Details

Description

Join a purpose-driven team at Caron Treatment Centers, where for nearly 70 years, we’ve been helping people find a path to recovery from addiction and rebuild their lives. We offer real careers with real opportunities for growth, comprehensive training, and a commitment to work-life balance. Our benefits include generous paid time off, company-paid life and disability insurance, professional growth and development, tuition reimbursement, a competitive 401(k) plan, and robust medical, dental, and vision plans. We’re proud to foster a diverse and inclusive environment, with a culture of teamwork, compassion, and dedication to our mission. Start a career that saves lives at a company that values yours!

Position is full time, Monday - Friday 7:30am-4pm, and located on-site at our Delray Beach, FL location.

Duties And Responsibilities

• The Receptionist will provide a positive, in-person first impression to anyone entering the lobby at Caron Pennsylvania and Florida locations. Will warmly welcome and check in all patients, family members, referents, staff, vendors and other visitors. Sign confidentiality forms when needed.
• Able to move, tag and secure luggage for the incoming patient. Set up meeting space for patient/family/counselor/admissions staff to meet with the patient to complete intake. Create and provide patient medical bracelets.
• Maintain welcome area and lounge for visitor comfort – stock with refreshments, keep area tidy, stock brochures, etc. Order new materials as needed.
• For Caron Pennsylvania- complete daily morning and evening tasks for Admissions and assessing bed management is accurate. Manage Sigmund/Aura and bed board related tasks to document patient transfers, discharges, changes to therapy assignments, etc.
• Assist Admissions team with reporting and clerical duties as assigned. Distribute department mail/packages.
• The receptionist will provide exceptional customer service for all incoming callers to Caron’s Florida and Pennsylvania campuses.
• This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
  
  

Physical Requirements

• The receptionist must have the ability to communicate verbally for 85% of workday
• Ability to walk/stand for 30-40% of workday
• Ability to type 85% of workday
• Ability to lift up to 50 lbs.
  
  

Education & Experience

• High School education or equivalency required
• At least 1 year of experience in customer service required (health care setting is preferred)
• The Receptionist must have at least 1 year of experience as a receptionist in a busy environment preferred
• At least 1 year of working computer knowledge required, especially Microsoft Outlook, Word and Excel
• Two years continuous sobriety preferred, if in recovery
  
  

Knowledge, Skills & Abilities

• The Receptionist must be polite; professional and customer service oriented with internal and external customers.
• Must maintain a professional appearance.
• Must have excellent interpersonal and organizational skills.
• Must be able to handle multiple tasks simultaneously, efficiently and professionally.
• Must be able to communicate clearly and effectively both verbally and written.
• Must be able to demonstrate the ability to perform basic computer skills and have proficiency in Microsoft Office – Excel/Word/Outlook.
• Must have the ability to make independent decisions with minimal supervision.
• Schedule flexibility – must be available in person for first and second shifts 365 days a year, including holidays.