Lead Account Manager

Lead Account Manager – Amateur Sports (Internal Employees Only)

About Players Health

At Players Health, we are on a mission to create the safest and most accessible environment for an athlete to play the sports that they love. This is not only our mission, but also our promise to sports. A promise we will not break. There are over 50 million youth athletes playing sports in the US and they are counting on us to ensure that the environment that they are coming into not only accepts them for who they are, but fills them with encouragement, love, inspiration, and so much more.

Players Health is a P.E. backed, mission-driven, sports technology platform providing digital risk management services, reporting tools and insurance products to sports organizations to comply with the changing athletic environment and responsibilities.

Our Core Values

We Cannot Achieve Our Mission Without Having a Strong Culture. We Believe That At The Core Of a Strong Culture Is a Shared Set Of Values. The Values That We Hold True And Look For Our Employees To Embrace Are As Follows

• Lead with Mission: Our mission always comes first. If we stay on mission as an organization, then we believe we will be successful in our professional and personal lives.
• Go Beyond: We're not satisfied with just "good enough" - we go above and beyond to achieve awesome results that impress and inspire.
• Operate like Owners: We believe in operational excellence. We take ownership of our work and approach every task with a sense of pride, responsibility, and commitment to excellence. We don't just rent our roles - we own them and strive to make a lasting impact.
• Virtue First: From the big decisions to the small details; honesty, integrity, and transparency are the bedrock of our culture and the foundation for everything we do.
• Service: We live to serve others with humility, empathy, and kindness. We put our customers, colleagues and community first, and always strive to exceed their expectations with a smile.
  
  
  

About The Role

The Lead Account Manager is instrumental in driving operational excellence and ensuring client satisfaction across our brokerage. This role oversees the amateur sports account management team and reports directly to the V.P. of Enterprise Sales. The Lead Account Manager provides strategic leadership, mentorship, and subject matter expertise to elevate our service delivery. As Players Health continues to grow, this position will lead the development and implementation of standardized operating procedures (SOPs), comprehensive training programs, and best practices to enhance efficiency, consistency, and scalability. Travel may be required for team collaboration, training, and development. This role has a base compensation range of $100,000 - $115,000, depending on skills and experience.

In addition to overseeing the daily management of accounts, this role will take ownership of critical functions such as account renewals, accounts receivable collections, and supporting producers in securing and retaining business through exceptional account management. The Lead Account Manager will also work closely with our Athlete Safety Advisors, ensuring their integration into both new business and renewal processes. This position requires a proactive and strategic mindset, with a focus on optimizing account operations, enhancing customer experience, and driving long-term client retention.

Responsibilities (are Inclusive Of But Not Limited To)

Leadership & Account Management Oversight

• Manage the account management team, ensuring high standards of service and efficiency.
• Act as a mentor and subject matter expert for Account Managers, providing training and guidance to enhance performance.
• Lead efforts to build and refine standardized operating procedures (SOPs) for account management functions.
• Identify process improvements and implement best practices to increase operational efficiency.
• Partner with Human Resources team to implement performance management strategies that foster growth, accountability, and alignment with Players Health’s core values across the Account Management team.
  
  
  

Client Retention & Renewals

• Oversee and manage client renewal processes, ensuring proactive communication and retention strategies.
• Work closely with Account Managers to develop renewal strategies that align with client needs and business goals.
• Collaborate with producers to provide high-quality account management support that drives client satisfaction and retention.
  
  
  

Training & Development

• Develop and implement ongoing training programs for the account management team to enhance skills, knowledge, and service delivery.
• Ensure consistency in processes and documentation across the brokerage through well-defined SOPs.
  
  
  

Financial & Operational Responsibilities

• Take ownership of accounts receivable collections, ensuring timely payments and reducing outstanding balances.
• Monitor key operational metrics and provide reporting to leadership on account performance, renewals, and financial health.
• Work cross-functionally with finance, sales, and service teams to streamline workflows and optimize efficiency.
  
  
  

New Business & Athlete Safety Integration

• Partner with producers to support new business efforts through strong account management practices.
• Ensure Athlete Safety Advisors are seamlessly integrated into both new business and renewal processes, reinforcing the brokerage’s commitment to safety and risk management.
• Collaborate with leadership to identify opportunities for innovation in client servicing and account management strategies.
• Partner with CCO and HR in the investigation and resolution of employee relations issues, as needed; responsible for regular 1:1 meeting cadence with account managers, ongoing performance development, assisting with feedback and performance reviews, and regular coaching of AMs.
• In partnership with CCO, CRO, and HR, support hiring, leading and developing Account Managers
• Act as a role model and own the company mission and values
• Travel up to 20% may be required
• Other duties as assigned
  
  
  

Minimum Skills & Qualifications

• 7+ years of Account Management experience with a proven track record of client retention, growth, and relationship management.
• Strong leadership and customer service expertise, with the ability to drive individual and team success in a results-oriented environment.
• Proficiency with CRM and AMS systems, with the ability to leverage data for strategic decision-making and process improvements.
• Critical thinking and problem-solving skills, demonstrating the ability to find effective solutions in real-time while maintaining a continuous improvement mindset.
• Exceptional communication, negotiation, and advocacy skills, with the ability to liaise with key stakeholders, both internal and external.
• Proven ability to manage multiple priorities, balance client needs, and drive operational efficiency.
  
  
  

Desired Characteristics

• Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and concisely.
• Hands-on, proactive approach, with a "roll up your sleeves" mentality to tackle challenges head-on.
• Highly self-motivated and adaptable, thriving in fast-paced, dynamic environments with shifting priorities.
• Strong relationship-building skills, grounded in integrity, reliability, and professionalism.
• Detail-oriented with strong organizational skills, ensuring accuracy, efficiency, and adherence to deadlines.
• Advanced proficiency in Microsoft Excel and PowerPoint, with the ability to create impactful reports and presentations.
• Process-driven mindset, with a focus on optimizing workflows and implementing best practices.
• Industry experience preferred—strong preference for candidates with expertise in insurtech, sports industry, or tech companies.
• Educational background: A Bachelor's degree in Sport Management, Education, Business, or a related field is preferred but not required.
• Ability to influence without direct authority, demonstrating leadership in cross-functional collaboration and strategic alignment.
  
  
  

Additional Requirements

• Ability to travel occasionally for team events, collaboration, engagement, conferences, or customer visits
• Must have a dedicated safe and secure remote work environment
• Must have the ability to work and be productive in a remote work environment
• Exceptionally self-motivated and ability to work autonomously
• Proactive communicator in all communication methods, including email (Outlook), verbal (in-person & phone), instant messaging (Slack & Teams)
• Willingness and ability to attend virtual meetings with camera on – we respect that there are times when employees may need to turn their camera off. We also have a great culture and want to engage with you! By regularly using cameras, we form connections and get to know each other, as well as promoting positive and respectful interactions amongst colleagues.
• Located in or willingness to work on Central or Eastern Time Zone
• Must be 18 or older
• Work location must be in the United States
• Must have unrestricted work authorization to work in the United States
  
  
  

Players Health is committed to building a diverse and inclusive work environment. We are proud to be an equal opportunity employer and welcome all applicants regardless of race, color, religion, creed, gender, sexual orientation, marital status, gender identity, national origin or ancestry, age, citizenship, disability, pregnancy, veteran status, or any other basis protected by applicable law.