Operations Training Lead

Description

Distribution is our expertise, but people are our focus. At Pet Food Experts, we invest in the relationships that build businesses, support people and grow our industry. With a thoughtful approach to creating deep, long-lasting value, we put people at the center of everything we do. Because we know that when we do right by people, we ultimately do right by pets!

Full Time Employee Benefits & Perks

• No scheduled weekends!
• Full benefits package (medical, dental and vision), PTO, 401(k) match
• Safety Footwear Reimbursement
• Overtime pay for hours worked in excess of 40 hours/week
• Paid Holidays
• Pet Perks Employee discount on pet food & supplies
• 6 Paid Holidays
• PTO accrual up to 128 hours (16 days) annually
  
  

Summary

The Operations Training Lead is responsible for delivering a People-First approach in welcoming and assimilating all PFX New hires. As new hires progress through onboarding to position specific skills, the trainer will act as a mentor and coach to ensure that New Hires adapt to the PFX culture and expectations of productivity, accuracy and working safely at all times. Additional responsibilities include supporting the Operations Management Team with training and coaching other (more seasoned) warehouse personnel in the absence of management and when required by the Operations Manager. Instruction and training in warehouse production and equipment skills to operations employees will also be required.

Schedule: Monday-Friday- Candidates must have open availability and be flexible with scheduling

Compensation: $23-$25 per hour

Essential Job Functions

• Oversee the company training program including New Hire Orientation, Standard Operating Procedures (SOPs) using training materials including the learning management system LMS) and equipment to meet project goals based on OSHA, company policies, company compliance, and facility guidelines.
• Conduct new employee warehouse walk-throughs and administer related paperwork.
• Train and certify employees on warehouse material handling equipment including Voice Pick Software, electric pallet jack, forklift and high reach truck and SOP’s, as required.
• Support development of training program/materials (including training manuals, and other educational materials) for conversion to Learning Management System (LMS) in collaboration with Training Administrator.
• Responsible to effectively teach, coach and mentor trainees and operations employees on responsibilities as well as safety practices, GMP (Good Manufacturing Practice) and Emergency Action Plan.
• Inventory Control Associate and office coordinator as required (see applicable Job Descriptions)
• Support the Operations Management Team in leading by example, motivating and inspiring the warehouse employees to maintain high performance, Customer satisfaction, and safety standards
  
  

Requirements

• Ability to read, write and understand English, including identifying numbers
• Ability to communicate effectively, both orally and in writing
• Computer proficiency, Google preferred
• Spanish speaking highly desired
• Ability to operate pallet jack, forklift and various warehouse equipment
• Knowledge of occupational hazards and safety precautions
• Knowledge of warehouse operations, preferably in a distribution environment
• Demonstrated teaching skills and proficiency in effective adult instructional techniques highly desired
• Strong attention to detail and good time-management with the ability to multi-task and follow up
• Work both independently with minimal supervision and collaboratively in a team environment
• Working in areas of hot, cold, and freezer environments will be required
  
  

Pet Food Experts is an equal opportunity employer. Pet Food Experts does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.