Service Call Center Representative - Not WFH

Occupational Summary

• Responsible for answering incoming calls from customers inquiring and wanting to schedule service work.
  
  

Schedule: Currently looking for two positions, one part-time and one full-time

• Part-time, roughly 25 hours a week, one shift mid-day to 9pm and other flexible schedule must be able to work 2 Saturdays a month
• This is an in-office position and is NOT work from home.
• Full-time, 40 hours a week, one shift mid-day to 9pm and other flexible schedule, must be able to work 2 Saturdays a month
  
  

Pay Rate

This is an hourly, plus commission, position that is based on performance. No selling is required.

For a full-time role, **This position ranges between $32,000 - $48,000 / year, with the hourly and commission-based structure.**

Essential Job Functions

• Answer all incoming calls for the service department.
• Schedule service work, for our customers, utilizing our scheduling software system
• Conduct service checks to see where the car is along in the process of service work when asked by a customer.
• Follow-up with customers on their service appointment, if they have not conducted the service survey within 48 hours of receiving car back
• Email management regarding any concerns or problems customers bring to your attention regarding their most recent service experience
• Show empathy and urgency for customer concerns and the steps to get the concern addressed
  
  

Qualifications

• Positive, energetic demeanor on the phone.
• Previous, consistent, successful customer service roles
• Excellent communication skills and ability to understand customer needs.
• Ability to read and comprehend instructions, both verbal and written.
• Strong computer skills.