Front Desk Concierge Part-Time

**Job Title: Front Desk Concierge (Part-Time)**

• Location:** Roanoke, VA Assisted Living
• Reports To:** Business Office Manager
  
  

Job Description

We are seeking a friendly and compassionate Front Desk Concierge to join our assisted living community on a part-time basis. The ideal candidate will serve as the first point of contact for residents, families, and visitors, ensuring a warm and welcoming environment that promotes the quality of life for our seniors. This role is essential in providing excellent customer service and support, contributing to a positive atmosphere within our community.

Key Responsibilities

• **Front Desk Operations:**
• Greet residents, families, and guests with a warm, friendly demeanor.
• Answer incoming calls and respond to inquiries, directing them to the appropriate departments or personnel.
• Manage the reception area, ensuring it is organized and presents a welcoming atmosphere.
• **Communication and Coordination:**
• Assist residents with scheduling appointments, transportation needs, and activities.
• Facilitate communication between residents, staff, and families.
• Distribute mail and packages to residents, ensuring timely delivery.
• **Administrative Duties:**
• Maintain accurate records, including visitor logs and appointment schedules.
• Assist in the coordination of events and activities within the community.
• Handle administrative tasks such as filing, data entry, and maintaining office supplies.
• **Resident Support:**
• Provide assistance to residents with questions or concerns, ensuring they feel heard and valued.
• Promote a sense of community by engaging residents and encouraging participation in social activities.
• **Safety and Security:**
• Monitor entrance and exit activities to ensure the safety and security of residents and property.
• Identify and report any concerns related to the health and safety of residents.
  
  

Qualifications

• High school diploma or equivalent; previous experience in a customer service or concierge role, preferably in an assisted living or healthcare setting, is a plus.
• Exceptional interpersonal and communication skills, with a genuine passion for working with seniors.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Proficient in basic computer skills, including familiarity with Microsoft Office and other office equipment.
• Strong problem-solving abilities and a proactive approach to enhancing resident experience.
• Must be able to work flexible hours, including evenings, weekends, and holidays as needed.
  
  

Physical Requirements

• Ability to sit, stand, and walk for extended periods of time.
• Ability to lift and carry items up to 25 pounds if necessary.
  
  

Benefits

• Competitive pay rate.
• Flexible scheduling.
• Opportunity to make a meaningful difference in the lives of residents.
• Friendly and supportive work environment.
  
  

The Park Oak Grove is an equal opportunity employer and welcomes applicants from all backgrounds. #JoinUsInMakingADifference

JOB CODE: 1005473