Field Service Manager

Description

The Field Service Manager is responsible for the efficient and profitable operation of the field service department; advising and making recommendations to the Service Manager with respect to the best interests of the company wherever field service department activities are involved,

Essential Functions

• Ensures all warranty invoicing, to internal and external customers, is completed
• Supplies all documents and reports needed to the Service or Branch Manager
• Maintains and supplies all truck administrative paperwork, safety requirements and DOT records as necessary to keep the fleet trouble free
• Works closely with the Branch/Service manager in policy matters as it pertains to the field service operations
• Consults with the Branch/Service manager in reaching an agreement on annual departmental objectives and carries out programs in order to reach the set objectives
• Collaborates with the Training Manager to schedule field technicians into respective schools and classes available to ensure technicians have current and necessary skills
• Provides any safety equipment and training to all field service technicians as needed
• Works with customers to resolve concerns about service work
• Provides easy to read and accurate quotes to internal and external customers and PSSR’S to sell hours in the field service department
• Recommends the most cost-effective repair procedure and guideline to all customers and PSSR’s
• Applies working knowledge of equipment systems to include basic mechanical and elect, and hydraulic systems
• Maintains and executes good housekeeping and safety in the work area for the best possible image of the company and safety of the employees
• Other duties as assigned by manager
  
  

Supervisory Responsibilities

• Oversees Technicians
• Assists in the hiring, training, and direction the work of all field service personnel to efficiently perform at the highest level possible
• Conducts performance reviews for all Field Service technicians.
• Encourages the adherence to the company Principles in Practice and Core Values, and other company policies and guidelines
  
  

Qualifications

Required Education and Experience:

• High School Diploma or GED
• Some college or trade school preferred
• 5+ years experience servicing heavy equipment
• 3-5 years administrative/clerical
• 5+ years customer service experience
• 3-5 years sales experience
• 3-5 years supervisory/management experience
  
  

Physical Demands & Competencies

• Standing, walking, talking, sitting, use of hands & hearing
• Squatting/Kneeling
• Ability to ascend/descend ladders, stairs, etc.
• Medium work that includes lifting and/or moving objects up to 32 pounds or more
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Basic knowledge of Microsoft PowerPoint and Access
• Intermediate knowledge of Microsoft Outlook and Excel