E-Commerce & Resale Specialist -- Oklahoma Tourism and Recreation

Basic Purpose

The E-Commerce & Resale Specialist manages the daily operations of the Oklahoma Tourism and Recreation Department’s online store, ShopTravelOK.com, by ensuring accurate product listings, timely order fulfillment, and exceptional customer service. This position also coordinates with warehouse operations and retail locations to maintain inventory levels, support product launches, and uphold consistent branding across all sales channels. This role is responsible for analyzing sales performance to identify trends and opportunities and communicating findings to guide purchasing and markdown strategies. Additionally, the specialist works with the Social Media Manager to share new products, promotions, and items to highlight online, aligning e-commerce initiatives with marketing efforts to drive engagement and sales.

Typical Job Duties

• Maintain accurate and up-to-date product listings, pricing, and descriptions across the e-commerce platform.
• Pull and package online orders from warehouse inventory, generate shipping labels, and deliver packages to the mailroom for courier pickup.
• Monitor and respond promptly to customer inquiries through the ShopTravelOK inbox, providing professional support and resolving issues.
• Collaborate with warehouse and retail locations to coordinate inventory transfers and ensure product availability across platforms.
• Analyze daily and weekly sales data, identifying top-performing and underperforming products, and report findings to guide purchasing decisions.
• Work with vendors and the Resale Manager to coordinate seasonal product selections, contract details, and merchandising strategies.
• Enter new SKUs into inventory and e-commerce system, ensuring accuracy of product details and timely product launches.
• Work with the Social Media Manager to communicate new products, promotions, and featured items.
• Provide internal support by assisting resale staff with inventory system questions, troubleshooting issues, and training on POS workflows.
• Ensure brand consistency in product naming, pricing, descriptions, and visual presentation across all customer-facing channels.
  
  

Minimum Qualifications

• Must be able to perform tasks that involve regular bending, stooping, squatting, walking and lifting of items up to 50 lbs.
• One year of experience in sales, public contact work, or inventory management; or an equivalent combination of education and experience.
• Possess excellent communication skills both verbally and in writing.
  
  

Special Requirements

• Scheduled hours will require flexibility, including holidays, weekends, or events, based on the needs of the agency.
• All candidates tentatively selected for this position will be subject to a background check.