Program Manager for Adult Welcoming Team and Mental Health Services

Description

Mental Health America of Los Angeles (MHALA) has been a pioneer in mental health service, advocacy, innovation, and training for nearly a century, working to ensure that people with mental health needs achieve meaningful, healthy lives in their communities.

MHALA is among the largest and most comprehensive nonprofit mental health agencies in Los Angeles County. The agency supports over 19,000 low-income and no-income individuals annually with integrated services. MHALA achieves impact in the areas of mental and physical healthcare, homelessness and housing, supported employment, and wellness and financial services, with special programs for Veterans and transition-age youth.

MHALA also provides training programs for individuals joining the behavioral health workforce and for the larger community around mental health issues.

MHALA works to ensure that its employees are just as cared for as its members. Communication, collaboration, transparency and a healthy work/life balance are core components of the agency culture. Employees are encouraged to engage in self-care and can enjoy a 35-hour workweek.

MHALA fosters diversity at all levels of the organization. The agency promotes a team-oriented culture that offers opportunities for growth. We are proud to offer a competitive salary and full benefits package, including an employee assistance program, and generous paid time off.

Program Manager

$70,000 - $71,000 annualized

(The actual compensation will be determined based on experience and other factors permitted by law.)

Supervision Responsibilities: Under the general supervision of the Welcoming Team Director; coordinate, oversee and supervise the work of the Welcoming Team.

Essential Duties and Responsibilities: This is not an exhaustive task list, and other duties may be assigned as deemed appropriate or necessary by the supervisor. Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, providing it will not change the essential nature of the position, nor cause undue hardship to the Agency’s operations. MHALA is an equal employer opportunity and service provider. The Agency will consider individuals with a criminal history.

• In collaboration with Welcoming Team Director: hire, supervise, train, direct, evaluate,
• reward, and support staff in accordance with organizational policy and applicable laws and regulations
• Provide leadership and oversight to the Welcoming team, ensuring excellent care and services are provided to members/clients and ensuring compliance with the ACT model, DMH, and MHALA standards.
• Provide daily guidance and oversight to staff outreaching, assessing, and enrolling members.
• Responsible for transitioning members into FSP and ICMS teams after enrollment.
• Assist and support program documentation standards of staff in accordance with MHALA, County Contracted Provider, and funding source standards and requirements, and documents in required program, including 24-hour turnaround documentation.
• Actively provides support to individuals on the team as directed and requested by the management team and supports publicly all decisions made by the management team
• Track, assess and document how effectively program meets their objectives
• Attend planning and administrative meetings as required by Agency needs or funding sources; participate in community involvement and community constituency groups; assist and participate in the planning of staff development activities
• Read, perform research, attend workshops or seminars as Agency sees fit and as it relates to program needs
• Participates in other professional development activities in order to maintain and enhance personal and professional skills related to program needs
• Supports staff in all activities that link members and other clients to meet member/client goals and needs
• Participates in team, staff and community meetings.
• Assists with the leadership of the day-to-day operations of the department as needed. Participates as an active member of management staff, quality improvement, safety committee, domains or other leadership teams as needed or assigned.
• Participates in the agency’s community life as appropriate
• Provides timely information and feedback to the AIS Team in regard to team, program or member issues; provides emergency coverage as needed
• Maintain the skills necessary to mentor and support the AIS Team PSCs in accordance with the expectations outlined in the Full Service Partnership guidelines.
• Completes all documentation (some specifics: Intakes, discharges, 3 months, KEC’s, determinants, MORS and monthly reports, individual service plans) and maintains all necessary paperwork documentation as required for program compliance and accountability in accordance with MHALA standards and funding source requirements
• Other duties as assigned
  
  

Position Requirements

• LCSW/LMFT/LPCC/Licensed Psychologist preferred. Minimum 3 years of experience providing psychosocial rehabilitative services to a disabled population required
• Experience in a supervisory/leadership role required; non-profit social service agency experience preferred
• Demonstrated ability to provide supervision and leadership to diverse staff who possess wide range skills, abilities and professional competencies
• Must be available for daily on-call crisis services.
• Knowledge of community resources
• Must function well in a team-oriented approach to member services
• Must be organized and efficient in carrying out day to day duties
• Must take initiative and be proactive in approach to getting the job done with little or no direction
• Must be able to work with various personalities and handle aspects relating to team members with dignity and tactfulness
• Knowledge of Microsoft Word, Excel, PowerPoint and Outlook required
• Flexible work schedule to include some evenings, weekends and holidays
• Driving with current class C driver’s license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA’s liability insurance are conditions of employment
• TB clearance and re-testing every year are conditions of continued employment
• COVID-19 vaccinations or booster shots are not currently required, however this may become a requirement in the future. Failure to abide by any agency policy, including those relating to a vaccine or booster shot may result in termination of employment
• Employment verification directly from three (3) past employers within the most recent 7-year period