Secretary II - Emergency - Full Time/Nights - Req# 2080655754

Brief Description

Job Objective: Under the supervision of the Department Director, Assistant Directors and/or Registered Nurse in charge must be able to competently perform department secretarial tasks as well as various supportive duties.

Essential Duties:

• Meets requirements, essential duties, skills and abilities, non-essential duties & responsibilities of a Secretary I and II for clinical units
• Schedules meetings and appointments
• Answers and screens phone calls and visitors to director’s office
• Updates and maintains policy and procedure manuals under the direction of management
• Updates department disaster wheel and call list
• Orders dietary, clerical, and departmental supplies
• Assist patients, family members, visitors, doctors, nurses, or other Medical Center staff with inquiries
• Handles equipment malfunctions and/or necessary replacements under the direction of supervisor
• Acts as a representative for department on committees
• Coordinates necessary procedures with other departments or Medical Center
• Coordinates staffing needs in the department
• Handles incoming crisis calls
• Coordinates with Law Enforcement/EMS when necessary
• Processes patient paperwork ensuring all necessary information in attached for proper billing
• Assist nurses and providers as needed
• Coordinates paperwork and disposition of expired patients
• Maintains physician on call schedule
• Assist Unit Educator in maintaining employee files, preparing educational classes for department
• Coordinates paperwork and disposition of patient transfers
• Daily staffing paperwork for nursing staffing office
• May compile and coordinate reporting to outside agencies for restraints, elder and child abuse, and assault forms
• Demonstrates knowledge of current EMTALA regulations and how they apply to the Emergency Department, especially in regard to transfer of patients
• Attends a minimum of 50% of the staff meetings annually
  
  

Non-Essential Duties:

Skills and Abilities:

• Ability to adhere with AVMC Absenteeism and Tardiness Policy
• Ability to adhere with AVMC Leaves of Absence Policy
• Ability to adhere with AVMC Paid Time Off (PTO) Policy
• Ability to adhere with AVMC Recording of Hours Worked Policy
• Ability to adhere to the department dress code
• Ability to organize work and establish priorities
• Ability to expand on own initiative in performance of duties
• Skill and ability to follow the telephone etiquette/standards
• Conforms to AVMC Standards of Excellence
• Ability to function effectively under pressure and meet time parameters
• Ability to communicate effectively while maintaining good working relationships with co workers, managers and other hospital staff
• Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVMC
• Ability to maintain the confidentiality of patient, hospital and department information
• Ability to adhere to safety rules and regulations
• Safely and effectively uses all equipment necessary to carry out duties
• Ability to interpret and function under hospital and department policies and procedures
• Conforms with required and appropriate JCAHO requirements
• Conforms with and supports hospital quality assurance and improvement guidelines
• Ability to participate effectively in department and hospital staff education
• Display a willingness to work as a team player
• Ability to give and support the highest level of patient/customer satisfaction at all times
• Supports and adheres to the values and mission statement established by the AVMC Board of Directors
• Ability to demonstrate knowledge and understanding of Corporate Compliance rules and regulations, complies with duty to report behavior standard, demonstrates understanding of purpose for Corporate Compliance hotline and importance of seeking guidance from a supervisor when in doubt regarding a possible Corporate Compliance issue
  
  
  
  

AVMC Values: All AVMC employees will effectively demonstrate these values:

• Patients Come First – We listen actively and communicate with our patients and families, placing safety as a top priority.
• Accountability & Ownership – We fully complete tasks, are transparent, effectively communicate, and recognize that what we do reflects on us.
• Teamwork – We build trusting relationships, promote a sense of community, and are respectful of everyone. Success is about the whole team.
• Integrity & Honesty – We tell the truth at all times, speak up when something is wrong, and do the right thing when no one is looking.
• Excellence – We take pride in our work, are goal-oriented, and on a never-ending quest for top tier quality.
• Initiative & Innovation – Our can-do attitudes, creativity, and resourcefulness empower us to improve the patient’s experience, solve our own problems, make timely decisions, and look for opportunities to add value.
• Tenderness & Compassion – We have genuine empathy, show kindness, and encourage and advocate for each other.
  
  

Licenses and Certifications Required:

• BLS
• Nonviolent Crisis Intervention Certification, initial certification required at first available Medical Center training class. Annual recertification required
  
  

AVMC Conduct/Compliance Expectations:

• Ability to adhere with AVMC Attendance and Punctuality Policy.
• Ability to adhere with AVMC Leaves of Absence Policy.
• Ability to adhere with AVMC Paid Time Off (PTO) Policy.
• Ability to adhere to the department dress code.
• Ability to organize work and establish priorities.
• Ability to expand on own initiative in performance of duties.
• Skill and ability to follow the telephone etiquette/standards.
• Ability to function effectively under pressure and meet time parameters.
• Ability to communicate effectively while maintaining good working relationships with co-workers, managers and other hospital staff.
• Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVMC.
• Ability to maintain the confidentiality of patients, hospital and department information.
• Ability to adhere to safety rules and regulations.
• Safely and effectively use all the equipment necessary to carry out duties.
• Ability to interpret and function under hospital and department policies and procedures.
• Conforms with required and appropriate accreditation and regulatory requirements.
• Conforms with and supports hospital quality assurance and improvement guidelines.
• Ability to participate effectively in department and hospital staff education.
• Display a willingness to work as a team player.
• Ability to give and support the highest level of patient/customer satisfaction at all times.
• Supports and adheres to the values and mission statement established by the AVMC Board of Directors.
• Ability to demonstrate knowledge and understanding of the Compliance & Integrity Program and its established policies.
• Ability to follow the Code of Conduct.
  
  

Working Conditions:

• Work is often performed under stressful, emotional, and physical conditions
• Accepts additional workload during times of unexpected circumstances, e.g., high activity, high census, and sudden emergencies
  
  

A detailed description of the physical requirements of this job is maintained in the Employee Health Department.

NOTE: THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK PERFORMED BY PEOPLE ASSIGNED TO THIS JOB. THIS DOCUMENT IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, SKILLS, AND WORKING CONDITIONS FOR THE PERSONNEL SO CLASSIFIED.

Requirements

Licenses and Certifications Required:

• BLS
• Nonviolent Crisis Intervention Certification, initial certification required at first available Medical Center training class. Annual recertification required