Customer Service Manager

Position: Customer Service Manager

Location: Arlington, VA (Hybrid)

Pay: Up to $150,000/year

Experience:

• Experience in customer service or a similar industry is required
• Knowledge of customer service management tools and methodologies
  
  

Education: Bachelor's degree in Business Administration, Management, or a related field is required

Type: Full-time; Direct Hire

Schedule: Monday – Friday

Greene Resources is seeking a Customer Service Manager to join a growing and dynamic team! In this role, the Customer Service Manager is responsible for overseeing the implementation of complex projects in a regulated environment and managing a team of service agents. This position requires a passionate leader dedicated to continuous improvement and delivering exceptional customer service based on data and insights.

Job Description:

• Lead the implementation of complex projects within a regulated environment, ensuring compliance with all relevant regulations and standards.
• Manage and mentor a team of service agents, fostering a collaborative and high-performance culture.
• Drive continuous improvement initiatives to enhance customer service processes and outcomes.
• Utilize data and insights to inform decision-making and improve customer service delivery.
• Ensure the delivery of exceptional customer service across all touchpoints while maintaining high levels of customer satisfaction.
• Work closely with other departments to ensure a seamless customer experience.
  
  

Position Requirements:

• Proven experience in a customer service management role, preferably in a regulated environment.
• Strong project management skills with experience in implementing complex projects.
• Excellent leadership and team management abilities.
• Passion for continuous improvement and delivering exceptional customer service.
• Proficiency in using data and insights to drive decision-making.
• Exceptional communication and interpersonal skills.
  
  

Greene Resources is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.