VP, Operations

About KREWE

KREWE is an independent, high-fashion eyewear brand rooted in the vibrant culture and boundless creativity of our hometown, New Orleans - and now proudly headquartered in both New Orleans and New York City. Since our launch in 2013, KREWE has grown into a dynamic brand celebrated for its distinctive, handcrafted sun and optical frames that reflect a deep commitment to quality, individuality, and design.

In 2022, we opened the doors to our NYC headquarters in the heart of the Meatpacking District, building a second home for the brand that brings New Orleans’ culture, creativity, and energy to one of the world’s most iconic design capitals. Our presence now spans brick-and-mortar boutiques, mobile retail concepts, and a thriving e-commerce platform - alongside distribution through premier independents and top national retailers. Celebrated for our unique approach to design, KREWE has cultivated a loyal following among style-conscious consumers and influential tastemakers.

As we continue to expand, we’re looking for passionate, driven, and innovative individuals to join our talented team. At KREWE our work is fast-paced, collaborative, and deeply mission-driven. Our people are high-performing and ambitious - not just about hitting goals, but about building something that’s original, culturally rooted and globally resonant. Every team member at KREWE has the opportunity to own their role and make a lasting impact. If this sounds like the right environment for you we invite you to apply below.

This role is based in New Orleans Headquarters 5 days a week.

Key Responsibilities

• Identify operational priorities that need to be addressed with a clear roadmap and timeline that enables achievement of 2026 goals and keeps us on track to support the ongoing growth in 2027 and beyond.
• Own the enterprise systems roadmap across ERP, WMS/OMS, POS, CRM/sales tools, PLM, finance/accounting, and data/BI - driving adoption, data integrity, role clarity, and measurable ROI.
• Optimize and redesign an end‑to‑end omni‑channel order lifecycle spanning DTC e‑commerce, retail, and wholesale (BOPIS, ship‑from‑store, store‑to‑home, EDI, and 3PL integrations) to ensure speed, accuracy, and cost efficiency.
• Stand up agile PMO and governance model (intake, prioritization, resourcing, stage‑gates, and post‑mortems) with clear RACI across cross‑functional programs.
• Establish a single source of truth and KPI definitions; design and optimize dashboards for leaders and partner with Finance and FP&A to provide operational visibility.
• Evolve warehousing and logistics strategy (owned facilities and/or 3PL) including slotting, flow, transportation, and WMS best practices with performance SLAs.
• Recruit, coach, and develop a high‑performing, lean operations organization with clear roles, metrics, and career paths that scale with the business.
• Lead change management through SOPs, training, and communication that convert strategy into adoption; model urgency, ownership, and creative problem‑solving.
• Define and operationalize a best‑in‑class customer service model across channels with clear SLAs and VOC feedback loops.
• Manage operations budget and identify opportunities to reduce costs through vendor negotiations, supply management, and operational efficiencies.
• Strengthen operational controls across order‑to‑cash and procure‑to‑pay, including cycle counts, inventory accuracy, audit trails, access controls, backups, and vendor management.
• Establish and publish a 12–18 month operations roadmap with business cases and resourcing; track progress via weekly/monthly reviews and QBRs.
• Own performance management for operations: OTIF, fill rate, inventory accuracy, cycle count variance, order lead time, WISMO contacts per order, logistics cost per unit, NPS/CSAT, and defect rates.
• Ensure the brand ethos and core values come to life in all operational touchpoints – from vendor relationships to internal business partners and driving a modern approach to scale.
  
  

Requirements

• 10–15+ years of progressive leadership in operations for consumer or retail brands (preference for omni-channel DTC e‑commerce with wholesale and/or retail).
• Proven ownership of enterprise systems across ERP (NetSuite preferred), WMS/OMS, POS, CRM, PLM, and finance tools; successful track record leading implementations/migrations and driving adoption in transaction‑heavy environments.
• Hands‑on depth in S&OP/IBP, demand & supply planning, merchandising & allocation, inventory management, warehousing/3PL, and logistics.
• Strong financial and analytical acumen (unit economics, landed cost, margin optimization, cash conversion cycle) and a data orientation (MDM, KPI design, dashboards/BI).
• Excellence in program management/PMO, cross‑functional influence, and building lean, high‑performing teams that scale with growth.
• Experience with premium/fashion brands; accessories/eyewear and international vendor management are pluses.
• Familiarity with OKRs and stage‑gate governance; comfort with modern BI (e.g., Tableau/Power BI) or SQL a plus.
• Clear, concise communicator - effective from executive meetings to the warehouse; customer‑obsessed, quality‑driven, and metrics‑led.
• Bachelor’s degree required; MBA or relevant advanced degree preferred.
• Onsite in New Orleans (5 days/week) with occasional travel to NYC, vendor sites, and operations as needed.
  
  

Benefits And Perks

• Competitive wage
• Group health plans: health, vision and dental insurance
• Welfare benefits: life, ad&d, supplemental voluntary coverage
• FSA Plan & HSA Program
• 401(K) Investment Options
• Adoption Assistance, EAP, Commuter Benefits
• Paid Parental Leave
• Quarterly Cultural Spend
• Ongoing Training and Development, an Educational Allowance
• 10 paid holidays and Paid Time Off accrual
• KREWE employee quarterly frame allowance (of course!)
  
  

Diversity And Inclusion

KREWE believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are proud to provide equal employment opportunities (EEO) to all employees and applicants without discrimination or retaliation because of race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, veteran status, pregnancy or any other protected characteristic as established by applicable local, state, or federal law.