Behavioral Health Collections Specialist

Full Job Description

Join a supportive and motivated team in a great working environment! We work hard but also value a relaxed and positive atmosphere. This is an in-office position based in Port St. Lucie, FL. Our employees are valued team members who enjoy competitive pay and excellent benefits, including employer-paid health insurance, life insurance, and both short- and long-term disability coverage.

We are urgently hiring a detail-oriented and organized Behavioral Health Collections Specialist to join our growing team.

Responsibilities

• Manage medical collections with a focus on behavioral health.
• Handle billing and collections for major 3rd party insurance plans (Aetna, Cigna, United Healthcare, Florida Blue, etc.).
• Conduct outbound calls and verify claim statuses online.
• Accurately document call notes and maintain records.
• Work denials efficiently using available tools to obtain payment.
• Collaborate with coworkers to resolve claim issues.
• Navigate EMR and billing software systems.
• Apply knowledge of coding, CPT codes, and the revenue cycle to support accurate claim resolution.
• Maintain compliance with HIPAA and protect patient data.
• Assist with charge entry as needed.
  
  

Requirements

• Minimum 1 year of medical collections experience (behavioral health preferred).
• Strong organizational and problem-solving skills.
• General knowledge of Google Suite, especially Google Sheets.
• Familiarity with insurance denials and resolution processes.
• Knowledge of HIPAA regulations and patient confidentiality.
  
  

Benefits

• Benefits eligibility begins the first of the month following 30 days of employment.
• Generous paid time off (PTO).
• Medical, dental, vision, GAP, critical care, and accident insurance.
• Company-paid life insurance and disability coverage.
• Competitive compensation based on experience.