Technical Writer

We are seeking an exceptional Technical Writer to join our growing Engineering team.

About the job

Are you passionate about turning ideas into reality, embracing ownership, and working at the forefront of connectivity? Join viaPhoton and be part of a culture that thrives on fearless innovation, teamwork, and continuous growth, where learning, unlearning, and relearning are part of the journey.

This dynamic role offers significant ownership and responsibility. We’re looking for individuals who excel in environments where their contributions make an impact, are hungry to learn, and are energized by meaningful work that drives company growth while accelerating their career. If this sounds like you, we’d love to hear from you!

Who We Are

We are changing the norm by being customer focused, technology led.

viaPhoton is on an ambitious mission to revolutionize how critical digital infrastructure is manufactured and deployed. Best-in-class data centers and telecom providers need fiber optic solutions delivered in weeks, not months—whether that’s for AI infrastructure, 5G networks, or next-generation broadband. We’re reimagining fiber optic manufacturing for the AI era. Manufacturing is no longer just an operations challenge, but an automation and speed-to-market problem that customers urgently need solved. In less than 5 years, we’ve grown to a team of over 150, and have added top cloud service providers to our growing customer base. We have only just gotten started -- our ambition is to become the market leader of the $40+ BN connectivity industry.

We seek candidates who will be culture contributors and who align with our core values:

• Fearless Innovation we are pioneers unafraid to change the norm in relentless pursuit of better

• Forward Together we believe that when we work together toward a collective goal, we all succeed

• Integrity Over Everything we believe in long term relationships and doing what is right, always

• Nimble, Always we are solutions obsessed, move fast, and stay nimble

• Be the Bar we set our own standard of excellence and hold ourselves to it

What You Will Do

We are seeking a skilled Technical Writer to join our team. This person will be responsible for creating a variety of technical documents, including installation manuals, instruction manuals, specification sheets, and technical blogs. The ideal candidate will have the ability to translate complex technical terms and concepts into clear, concise, and accessible language for a non-technical audience. This role requires strong written and verbal communication skills and a deep understanding of technical concepts.

• Develop and write comprehensive installation instructions, user manuals, and specification sheets.
• Utilize 3D CAD software (SolidWorks or similar) to create views, angles, and exploded views for step-by-step procedure for use in technical manuals/ documents.
• Create engaging and informative technical blogs for a diverse audience, ensuring clarity and ease of understanding.
• Create dimensional drawings from rough sketches, models, written or verbal direction, and/or marked up engineering drawings using SolidWorks.
• Collaborate with engineers, product managers, and other subject matter experts to gather and interpret technical information.
• Translate complex technical terms and concepts into easy-to-understand language for a non-technical audience.
• Ensure all technical documentation meets company standards for quality, clarity, and accuracy.
• Maintain up-to-date knowledge of industry trends, best practices, and emerging technologies.
• Review and edit content developed by other team members to ensure consistency and adherence to style guides.

• Preparing artwork (using Adobe Illustrator and/or InDesign) for use in technical manuals, reports, product brochures, and spec sheets.
• Producing life-like product renderings of growing product line using rendering software (Keyshot).
• Manage multiple projects simultaneously, ensuring deadlines are met.

• Create/ modify existing products and drawing in CAD software.
• Performs additional duties as requested.

What You Will Bring

• Bachelor’s degree in communications, engineering, or a related field.
• Experience as a Technical Writer, preferably in a technical field such as engineering, or telecommunications preferred.
• Strong written and verbal communication skills, with a keen eye for detail.
• Ability to understand and explain complex concepts in a clear and concise manner.
• Familiarity with documentation tools such as Adobe
• Experience with graphic design software and tools for creating visuals to accompany technical documentation is a plus.
• Strong organizational and project management skills.

• Ability to learn, unlearn, and relearn. The ability to learn quickly and continuously and maintain a flexible and adaptive mindset necessary for a fast-paced environment.

• A proactive, self-driven mindset where your growth is dependent on you.

• Creative problem solving; if you don't know the answer, you’ll know how to find a way to it.

• Multi-tasking with the ability to handle multiple inquiries at once and prioritize them accordingly.

Why Join Us

• Cutting-Edge Technology – Opportunities to work on the forefront of fiber optic technology.

• Professional Development – We’re committed to your growth, offering resources, career development, and a culture where your voice is heard.

• Fun Team Environment – Monthly team bonding events, free lunches, and activities to keep us connected.

• Flexible Paid Time Off – Take time when you need it, with PTO that grows over time plus 10 paid holidays, including two floating holidays to use at your discretion.

• 401(k) Match – we offer up to 5% company match to help you plan for your future.

Ready to Build the Future? Apply now