Regional Operations Director

Summary

The Regional Operations Director plays a critical role in ensuring seamless organizational operations. This position manages key operational processes, supports cross-departmental coordination, and partners closely with the Development and Program team to enable successful donor engagement and event execution. The Regional Operations Director is a hands-on, collaborative team player who is highly organized and demonstrates exemplary communication skills. The Regional Operations Director leads the Operations team and reports to the Regional Deputy Director.

Development Operations

• Provide Deputy Director and development staff with analytical, reporting and support to achieve organizational and campaign goals.
• Assist in tracking and assessing progress to underlying KPIs including financial, engagement, political and CRM hygiene.
• Create and run reports of varying degrees of complexity to support development needs.
• Oversee regional donor communications (print and digital) for cultivation, stewardship, solicitation and billing.
• Ensure flawless execution of communications assets and marketing timeline in partnership with Operations Manager.
• Assist the Deputy Director with management and coordination of information requests from the National Development team.
• Partner with the Deputy Director on the rollout, adoption, and continuing education/training of new tools, technologies or processes.
• Identify opportunities for process improvement and areas where the operations team can further support the development team by taking on operational tasks.
• When appropriate, draft correspondence on behalf of the Regional and Deputy Director for review and approval.
  

Event Operations

• Oversee, in coordination with the Deputy and Program Director, regional event marketing and communications before, during, and after events as needed.
• Prepare requirements and coordinate development of marketing cloud pages (for events in partnership with Program Director,) DC Marketing Technology and National Development.
  
  

Regional Operations

• Ensure operational excellence by regularly reviewing staff capabilities and offering training in key areas like systems, technology, and workflows.
• Track system changes and how those changes affect regularly used reports and data management strategies.
• Coordinate between regional departments (political, development, programming, communications) to ensure operational objectives and processes are aligned.
• Create, manage, and adapt regional processes to ensure maximum efficacy and quality.
• Maintain oversight of the regional calendar and events schedule and alert the Deputy Director and Program Director of any conflicts.
• Partner with the Program Director to ensure adequate support event operations and staffing.
• Support new staff onboarding processes in coordination with the Deputy Director.
• Coordinate the agenda, logistics, and materials for meetings and retreats in partnership with the Deputy Director.
• Guarantee consistent and reliable coverage for day-to-day operations.
  

Financial Operations

• Manage the annual budget process and partner with the Program Director to produce and distribute quarterly (non-event) financial statements to senior leadership.
• Oversee the correct processing of all pledges/commitments, payments, donations, financial adjustments and IMPACT deposits.
• Manage the billing and acknowledgement review process for the region.
  
  

Physical Office Operations

• Oversee the maintenance of physical office, in partnership with the Operations Manager, including:
• Daily operation of meeting rooms, conference rooms, and common areas.
• Maintenance of all technology including audio-visual and video equipment and security.
• Coordination of vendor services, repairs, and building amenities.
• General cleanliness of all office areas.
• Supervise the in-office experience for the staff as well as guests, as carried out by the Operations Manager.
• Partner with the Regional Security Officer to ensure non-event related security protocols are maintained, and coordinate with relevant vendors as needed.
• Manage any office renovations and/or temporary relocations, including but not limited to:
• Manage the move to any temporary or permanent space including packing, unpacking, technology, and security
• Serve as the regional point of contact throughout the construction process.
  

Qualifications

5-7 years of experience

AIPAC is offering a competitive market base salary between $100,000.00 and $130,000.00 for the position. A job offer within the range will depend on how closely a candidate's skills and experience match the role's requirements. AIPAC also offers a competitive and comprehensive benefits package that contributes to employees’ overall total compensation package. We currently work remotely two days a week and in our offices the other three. AIPAC is an equal-opportunity employer.

Posting Instructions

Please provide cover letter with resume to be considered. Incomplete applications with missing documentation will not be considered.

If applying for more than one position, please use the 'Attachments' function to attach a position-specific cover letter.

Please use your legal name when completing the employment application (no nicknames).