General Manager

LEADERSHIP & MANAGEMENT

Teamwork

• Performs exceptionally on the floor by helping and encouraging management and team members so they can deliver the best customer service possible and store operations run seamlessly
• Exemplifies collaboration by establishing a high level of engagement in their work
• Demonstrates camaraderie with all Team Members through development of caring and respectful relationships and strives to foster those relationships between team members
• Keenly aware of store morale and with the help of management implements strategic plans to create an enjoyable and rewarding work environment
  
  

Example Team Member

• Consistently demonstrates quality performance by displaying stellar customer service, ensuring store cleanliness, serving food to standards, remaining productive, and displaying professionalism
• Sets fabulous example to all Team Members that inspire them to do the same
  
  

Communication

• Demonstrates great communication skills by ensuring all of the right people know the right things at the right time through the development and execution of effective communication systems
• Communicates with Team Members and direct report(s) openly, honestly, directly, and promptly with a positive and encouraging tone in order to help Team Members fix problems and celebrate successes
• Implements and executes company changes proficiently, efficiently and accurately according as per standards established by the company
• Communicates and responds professionally to email and other computer applications in timely manner
  
  

Scheduling & Operations

• Establishes and maintains a consistent staff schedule with shifts that meet store demands both operationally and financially (within 17 - 26% labor percentage)
• Establishes and maintains a break schedule that supports the stores and allows team members to deliver the best service
• Creates and effectively implements organizational systems that provide timely completion of administrative tasks while guaranteeing smooth floor operations
• Strategizes ways to streamline and improve administrative tasks
• Completes all administrative tasks on time
  
  

Store Operations

• Displays thorough knowledge of restaurant operations and ensures store operations are following restaurant operating and training manuals and the direction of the District Manager
• Manages appropriate levels of inventory to meet store demand while maintaining a (25 - 27% food cost)
• Identifies and resolves all safety, security, equipment and facility issues
  
  

Financial Performance

• Consistently operates within or below budget and meets or exceeds financial goals set by the company
• Analyzes financial data and projections to measure overall business performance and creates action plans to improve as necessary
• Keeps wastes at a minimum, within the established budget
  
  

Stellar Customer Service

• Delivers impeccable customer service to each and every customer
• Actively ensures that all Team Members are consistently delivering Stellar Customer Service
• Recognizes team members not delivering stellar customer service and creates action plans to improve performance
• Brainstorms with management way to improve the Team’s customer service
  
  

Food Quality

• Ensures that every dish is served with consistent quality, accuracy and presentation per Nick The Greek Quality Standards
• Ensures that every team member on their shift is serving per Nick The Greek Quality Standards
  
  

Store Cleanliness & Appearance

• Ensures all areas of the store remain consistently clean, presentable, and comfortable
• Updates and refines the cleaning roster as needed to ensure it is followed completely and thoroughly by management and team members.
• Take personal responsibility for keeping the store in beautiful condition for the enjoyment of customers and to support the Team
  
  

Productivity & Efficiency

• Motivates their team to be productive, leading by example and taking initiative
• Develops systems with the Assistant Store Manager and Shift Leaders to maximize the productivity of the back office
  
  

Requirements:

Duties and Responsibilities include the following. Other duties may be assigned.

• Meets the restaurant's monthly and annual budget and plans, including sales goals, profit projections, capital requirements, and staff requirements.
• Reviews the general business climate for the restaurant and adjusts staff and inventories as needed.
• Ensures financial reporting is consistent with restaurant standards and produced monthly.
• Promotes and directs restaurant marketing programs.
• Directly in charge of hiring, performance evaluation and termination of staff.
• Directly in charge of ordering and delegation of ordering as needed.
• Schedules all staff shifts and communicates schedules promptly and effectively.
• Maintains the facilities of the restaurant to produce high-quality food at the lowest possible cost.
• Ensures customers are serviced at the highest level of satisfaction through quality food, courteous employees, and quick response to needs.
• Reports status information to the management monthly.
• Contracts for and follows up on general maintenance and repair to the facility.
• Performs other related duties as assigned.
  
  

Supervisory Responsibilities:

• Develops and maintains an effective restaurant by selecting, training, compensating, motivating, terminating, and reviewing all staff.
• Develops and maintains a program for sound employee relations with staff at all levels of the organization.
• Provides guidance and direction to employees to assist in their professional development.
  
  

Skills:

Oral Communication Skills

Written Communication Skills

Customer Relations

Diplomacy

Organization

Planning

Project Management

Professionalism

Time Management

Budget Analysis

Business Analysis

Market Analysis

Risk Analysis

Computer Literacy

Keyboard Skills

Education/Experience:

High School Diploma or Equivalent. Prior restaurant management experience helpful.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions; extreme cold (non-weather) and extreme heat (non-weather). The employee is frequently exposed to work near moving mechanical parts and fumes or airborne particles. The employee is occasionally exposed to wet or humid conditions (non-weather); work in high, precarious places; risk of electrical shock and vibration.

The noise level in the work environment is usually loud.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is frequently required to talk or hear. The employee must regularly lift and/or move up to 50 pounds.

More detail about Nick The Greek, please visit https://culinaryagents.com/entities/999773-Nick-The-Greek