Part-Time Customer Service Agent for a Coffee Retail Company

MRF: 87030

Is This You? Read On!

• You have 2–3 years of experience in customer support, with a strong background in handling email and chat communications. You’re an excellent communicator who balances empathy and patience with professionalism.
• You’re skilled at problem-solving and technical troubleshooting, while staying efficient and detail-oriented in a fast-paced environment. With solid time management and product knowledge, you ensure customers always feel supported and valued.
• You’re proactive, reliable, and confident working independently to deliver top-notch customer service.
  
  

What You’ll Be Doing

• Provide customer support primarily through email, with some chat as needed
• Respond to inquiries, resolve issues, and deliver accurate information to customers
• Handle customer requests with empathy, professionalism, and attention to detail
• Troubleshoot problems, escalate when needed, and follow through to resolution
• Document interactions and maintain accurate records in the system
• Ensure every customer receives a positive and supportive experience
  
  

Tech & Tools

Required platform: Re:amaze

Other tools: Standard CRM and customer support applications

Working Hours

Part-time role, Monday to Friday, any time between 9 AM – 6 PM EST (aligned with client campaign schedule)

Ready to join a team that values your problem-solving skills and customer-centric mindset?

We can’t wait to meet you!

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