Senior Operations Manager, Ground Operations

Compensation

$100,000 - $125,000 annually

The pay range is subject to the discretion of the Company. Additionally, Veho offers a competitive equity package, comprehensive medical, dental, and vision coverage as well as other benefits such as 401k and unlimited PTO for exempt level roles.

Role Summary

As the site leader, the Senior Operations Manager, you will play a vital role in the overall success of the warehouse facility by leading employee activity to achieve performance goals. You will be responsible for overseeing facility sort and driver launch operations while coaching, mentoring, and directing supervisors and associates to hit key KPIs and OKRs. You will also be responsible for managing the operation’s P&L, leading logistics oversight, and focusing on process improvement. Additionally, you will ensure safety in the warehouse, including being a champion of OSHA compliance and appropriate reporting.

Key Responsibilities

• Build a high-performing team of warehouse managers, supervisors, and associates to deliver an advanced level of quality, speed, and service in all daily activities
• Coach, train, and guide supervisors and associates for forwarding career progression
• Use data and collaborate with the direct reports to identify and execute process improvements for the operation
• Generate programs and practices that deliver a high level of customer satisfaction, on-time delivery success, and safety
• Create, foster, and maintain strategic relationships within the Market, Region, and Central Operations teams
• Partner with our Client Operations team to exceed client expectations as their last-mile delivery partner
• Champion OSHA compliance and track incidents within markets
• Lead through the lens of Veho's Values
• Work cross-functionally to hire, retain, coach, and develop employees within the operation
• Lead efforts to significantly impact efficiencies and scalability in WH operations (i.e. automated sortation implementation)
  
  

What You Bring

• Bachelor's degree from a four-year college or university, or 6-8 years experience in warehouse operations management
• Minimum of 4 years leading and managing a team of direct and indirect reports
• Flexibility, innovation, and the ability to manage staff, responsibilities, and priorities in a fast-paced, growth-oriented, and time-critical environment
• Ability to effectively respond to and interact with staff at all levels of the organization
• Excellent written/oral communication skills
• Intermediate analytical skills--experience with Excel/Google Sheets
• Is physically able to stand for the duration of the shift, move boxes up and down, including bending and frequently lifting (up to 50 lbs required)
• Willingness to work flexible schedules, including weekends, holidays, and evenings