Staff UX Designer, Temporary 6 months

HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. At HME you will have the opportunity to learn and grow while developing our future products. Come join our team!

We are currently recruiting for a Staff UX Designer, 6 month contract.

What You Will Do In The Position

• Conducts interviews and working sessions with QSR staff and stakeholders.
• Observes and documents current workflows and pain points.
• Creates interactive prototypes for feedback and validation.
• Facilitates workshops to prioritize features and improvements.
• Defines user stories and use cases aligned with contractual milestones.
• Conducts interviews and working sessions with QSR staff and stakeholders.
• Observes and documents current workflows and pain points.
• Creates interactive prototypes for feedback and validation.
• Facilitates workshops to prioritize features and improvements.
• Collaborates with engineering to understand system architecture and constraints.
• Maps existing components and assess integration feasibility.
• Documents interoperability requirements and identifies gaps.
• Defines navigation flows and screen/hardware relationships.
• Develops personas and user scenarios across diverse roles (e.g., order takers, kitchen staff, managers).
• Designs wireframes and workflow diagrams focused on clarity and efficiency.
• Applies best practices in accessibility, ergonomics, and human-computer interaction.
• Identifies UX risks and edge cases with mitigation strategies.
• Defines integration points for assembling the system from existing components.
• Refines prototypes iteratively based on usability testing and user feedback.
• Delivers comprehensive design documentation and user guides.
• Creates training materials and conducts knowledge transfer sessions.
• Recommends design-specific initiatives and epics to the product team.
  
  

What You Will Need To Succeed

• 8+ years of UX design experience, preferably in enterprise or operational systems
• Strong portfolio demonstrating user research, wireframes, and prototypes
• Experience with human centered design and workflow optimization
• Familiarity with QSR environments is a plus
• Proficiency in product and design tools (e.g., Figma, Miro, Sketch, Aha!, Jira, etc.)
• Excellent communication and stakeholder engagement skills
• Fluent in English is required
  
  

The posted pay range, $59.57 - $79.42 per hour, is what we reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision, and dental coverage, pet insurance, life insurance, and 401K contributions.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.