Experience Automotive Service Manager (Roanoke area)

Berglund Automotive is looking for an Experienced Service Manager that provides leadership to the team through continuous support, training, and development as well as ensuring that customers receive high-quality maintenance and repair services.

Job Summary:

As a Service Manager you will be responsible for overseeing the service and maintenance operations for the dealership.

Compensation and Benefits:

• Highly competitive pay plan with department performance bonuses - Earn $100K + designed for experienced Service Managers.
• Performance incentives and manufacturer rewards tied to CSI and fixed ops results.
• Clear career growth path within a well-established, multi-brand dealer group.
• Paid time off & paid holidays - starting sooner than most groups.
• Comprehensive benefits package including medical, dental, vision, life, and disability insurance.
• 401(k) Retirement Plan to help you plan for the future.
• Employee discounts on vehicles, parts, and service across multiple brands.
• Ongoing factory training & leadership development support to keep you at the top of your field.
• Relocation assistance available for the right candidate.
  
  
  

Key Responsibilities:

• Manage a team of service technicians and service advisors, including hiring, training, and evaluating employees.
• Ensure that customers receive prompt, courteous, and effective service by providing concierge support to build a positive relationship with customers.
• Oversee the quality and accuracy of repair and maintenance work.
• Handling conflicts that may arise within the service department and addressing customer complaints in a professional and effective manner.
• Distribute work between technicians.
• Prioritize required services.
  
  
  

Qualifications:

• Previous service manager experience in automotive dealership service department.
• Knowledge of automotive systems, diagnostics, and repair procedures
• Knowledge of CDK preferred
• Computer skills, including knowledge of automotive service management software.
• Experience managing and motivating a team in a positive manner.
• Ability to build and maintain effective relationships with customers and vendors.
• Organized and detail oriented.
• Valid driver’s license with a good driving record.
  
  
  

Berglund Automotive is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.