Wellness Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Wellness Coordinator virtual call center environment receiving inbound calls from service providers requesting prior authorizations for Behavioral Health services. They are responsible for entering relevant data and clinical information into multiple platforms.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities

• Handle inbound calls from behavioral health providers in a dynamic call queue environment
• Collect detailed clinical information to facilitate authorization requests
• Efficiently navigate and use multiple computer databases and screens during calls
• Collaborate with clinical partners (Care Advocates) across various levels of care as required
• Educate providers on behavioral health benefits when necessary
• Maintain compliance with departmental metrics and quality standards
• Ability to navigate through potentially sensitive and traumatic member history
• Performs other duties as assigned
  
  

What Are The Reasons To Consider Working For UnitedHealth Group? Put It All Together - Competitive Base Pay, a Full And Comprehensive Benefit Program, Performance Rewards, And a Management Team Who Demonstrates Their Commitment To Your Success. Some Of Our Offerings Include

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits
  
  

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• 2+ years of experience managing multiple tasks within an inbound\outbound phone queue setting
• 2+ years of experience gathering, analyzing, and interpreting information effectively
• Medical/Behavioral setting experience (i.e, hospital, managed care organization, or joint medical/behavioral outpatient practice)
• Intermediate level of proficiency using a computer, including internet searches and Microsoft Office applications
• Access to a designated quiet workspace in your home (separated from non-workspace areas) and is able to secure Protected Health Information (PHI)
• Live in a location that can receive an approved high-speed internet connection or leverage an existing high-speed internet connection
• Ability to work Monday through Friday between the hours of 7am-7pm CST (8-hour shifts) include rotating holidays; schedule to be determined by your supervisor upon hire
  
  

Preferred Qualifications

• 2+ years of call center experience
• Managed Care Experience
• Casework experience at hospitals, social service agencies or community mental health centers
• Dual diagnosis experience with mental health and substance abuse
• Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients
• Experience working with low-income populations
• Experience working with the aged, blind or disabled
• Demonstrated solid spelling and highly legible handwriting; type 30-40+ wpm accurately
• Proven ability to adapt to new technology, learn quickly, and effectively utilize digital tools
  
  

Soft Skills

• Solid oral and written communication skills - specifically telephone skills
• Demonstrated effective organizational skills and scheduling skills as observed in day-to-day work
• Excellent customer service skills
• Excellent interpersonal and problem-solving skills
• Demonstrated creative problem-solving skills with the ability to use community and network resources to meet members' needs
• Proven solid ability to perform repetitive tasks with precision
• Demonstrated solid attention to detail, ensuring documentation is accurate and thorough
• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
  
  

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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