Guest Relations Coordinator

We are seeking a Reservations & Guest Services Coordinator to join our team and serve as the first point of contact for guests booking at our collection of restaurants. This hybrid role provides a seamless reservation process while delivering an exceptional guest experience from the very first interaction.

Job Summary

The Reservations Executive is responsible for managing all guest reservations efficiently and professionally. They serve as the first point of contact for guests making bookings, ensuring a seamless reservation experience, providing accurate information, and coordinating with the service team to meet guest expectations.

Key Responsibilities

• Manage all reservation inquiries via phone, email, online booking platforms, and in person with accuracy and professionalism
• Maintain and update reservation records and the booking calendar
• Provide guests with information about menus, services, events, and policies
• Manage changes, cancellations, and special arrangements with professionalism
• Collaborate with the front of house and service teams to ensure reservation accuracy and guest satisfaction
• Address guest concerns or complaints related to reservations with tact and efficiency
  
  

Qualifications

• Previous experience in reservations, guest services, or hospitality preferred
• Excellent communication and interpersonal skills
• Strong attention to detail, organizational and multitasking abilities
• Proficiency in reservation management software
• Professional appearance and demeanour
• Ability to work under pressure and handle challenging situations gracefully
  
  

Skills & Attributes

• Guest with a friendly, approachable attitude
• Attention to detail and accuracy
• Ability to work independently while collaborating with operations team
• Ability to work the required Wednesday–Sunday schedule