Business Development Coordinator / Call Center

Huntersville Ford is looking for a full time Business Development/Customer Service Representative to add to our growing team. We are a locally owned and operated dealership located in the southern end of the Lake Norman Area. Our community trusts us, and our commitment to excellent customer service keeps our neighbors coming back.

What we offer:

• Free Health Insurance option Available
• Dental, and Vision Insurance Available
• Short and Long Term Disability Insurance
• 401k options available
• Paid Vacations and Holiday Pay
• Employee appreciation celebrations
• Career advancement opportunities, promote from within
• Employee Discounts on products and services
• Family owned and operated
• Long term job security
• Competitive pay and bonus structure
  
  
  

Responsibilities

• Answer customer calls and schedule appointments for the sales department
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
• Provide customers with initial product information and direct them to the appropriate dealership resources
• Follow up with leads that are not ready to make an appointment or no-show
• Utilize CRM tracking system daily
  
  
  

Qualifications

• At least one previous role based in customer service experience a plus
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong communication skills
• Strong computer skills
• Valid driver’s license
  
  
  

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.