Sr. Manager - Quality Control & Quality Assurance

SR. MANAGER QUALITY ASSURANCE & QUALITY CONTROL

REPORTS TO: VP Sourcing

STATUS: Exempt

Summary

Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another’s achievements, and most importantly support each other.

At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves “Partners.” With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.

Our vision is to offer everyone a piece of the American spirit - one handshake at a time.

Summary Of Job

The Quality Assurance/Quality Control Sr. Manager has a keen eye for detail and extensive experience in quality system development and control. This position is responsible for ensuring all external and internal quality assurance standards are met before our product reaches our customers. This candidate will continue to define the division’s QC/QA initiative and implement best practices with the purpose of identifying non-conformity issues and improving overall customer satisfaction.

Essential Duties And Responsibilities

• Design, deploy, and maintain the business unit’s quality management processes.
• Develop best practices for in-line and final inspections, product testing, and reporting.
• Evaluate and improve all processes that impact product quality and customer satisfaction.
• Prepare and communicate quality performance reports to suppliers, internal teams, and executive management
• Monitor and track annual Social Compliance audits for all vendors.
• Establish and maintain QA audit standards for new and existing suppliers—domestic and international.
• Collaborate cross-functionally with internal teams, agents, and vendors to implement effective QA/QC protocols.
• Manage third-party lab testing programs (e.g., with Bureau Veritas), including test protocol development and execution.
• Act as subject matter expert on regulatory, legal, and compliance standards affecting product categories such as apparel, boots, accessories, jewelry, home goods, and FR (flame-resistant) workwear.
• Advise internal and external stakeholders on product improvements and technical solutions.
• Review and revise quality standards and policies to maintain compliance with industry regulations and evolving business needs.
• Oversee quality and compliance review during new vendor onboarding, ensuring completion of audits, certifications, and corrective action plans (CAPs)
• Demonstrates high level of quality work, attendance and appearance.
• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management.
• Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices.
• Performs any other duties that may be assigned by management.