Client Services Credit Dispute Supervisor

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About Us:

Who is Mercedes-Benz Financial Services?

Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle.

Why work at Mercedes-Benz Financial Services?

Working at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We’re a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture.

Benefits

When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life.

As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one:

• Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance
• Need a vacation? How about just some time for YOU! In addition to our vacation time, you’ll receive nine (9) additional corporate holidays and six (6) Personal days, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!
• Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program
• We want you to be healthy! Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities
• Is your family growing? Enjoy generous paid Family Leave Programs - Six Weeks for New Parents; Two Days for New Grandparents; as well as Adoption Expense Reimbursement Programs - up to $6k per child
• Want to go back to school? Tuition Assistance Scholar Program - receive up to $5,250/year in vouchers to complete business-related coursework
  
  

Job Overview:

This role supervises consumer credit dispute investigations to ensure adherence with the Fair Credit Reporting Act (FCRA). Responsibilities include training, coaching and developing team members while ensuring all operational and compliance targets are met; ensuring adherence to policies, procedures, and regulatory standards for investigating and responding to consumer credit disputes; identifying and correcting systemic errors in credit reporting.

Responsibilities:

• Provide leadership to team of credit dispute investigators including talent selection, training, employee development, workload management and performance management; ensure all operational targets are met. (30%)
• Supervise the consumer credit dispute process to ensure reasonable investigations are completed in accordance with FCRA and FACT Act requirements and inaccurate reporting is promptly identified and corrected. (30%)
• Support the Legal Department in investigating pre-litigation demands related to the FCRA, active defensive litigation cases as it relates to credit disputes and FCRA claims, including, but not limited to, providing summaries of credit disputes, summarizing the investigations done by MBFS, and producing documents relevant to such investigations. (20%)
• Mitigate risk associated with consumer credit reporting through analysis of dispute trends, identification and correction of systemic and process related issues resulting in credit reporting errors, and collaboration across the organization to drive improvements to the credit reporting process. (10%)
• Maintain robust written credit dispute procedures in compliance with the accuracy and integrity requirements for credit reporting outlined in the FACT Act. (10%)
  
  

Qualifikationen

Qualifications:

Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position.

This position requires a minimum of 4 years of overall work experience. Preferred experience includes:

• Business (General) - 4 years of experience
• Collections - 1 year of experience
• Credit - 1 year of experience
• Customer Service - 2 years of experience
• Management - 2 years of experience
• Remarketing - 1 year of experience
  
  

Education:

High School Diploma/(GED) is required, Bachelor's Degree is preferred. Recommended majors include:

• Accounting
• Finance
• Business Administration
  
  

Additional Knowledge:

• 1 year of experience with complaince and FCRA guidelines preferred.
  
  

Skills:

• Analytical Skills
• Ability to collect data and establish facts and identify trends and variances
• Ability to integrate information from a variety of sources with varied levels of complexity
• PC Skills
• Microsoft Office
• Corporate Mainframe
• Problem Solving Skills
  
  

Additional Skills:

• 1 year of experience with LEMANS, CASS, RMS preferred
• 1 year of experience with ALFA, OnPoint, FAW required
  
  

Recommended Prerequisites:

• Credit Analyst; Collections; Customer Service; Operations Team Leader
  
  

Posting Statement

If you were not re-directed successfully after clicking the “Apply for this job” button, please click the following link to search and apply for the role on the local career portal: https://daimler.taleo.net/careersection/ex/jobsearch.ftl

Mercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements.

EEO/Minorities/Females/Disabled/Vets

Benefits

Mit­arbeiter Events

Mit­arbeiter­rabatte möglich

Mit­arbeiter­handy möglich

Mobilitäts­angebote

Betrieb­liche Alters­ver­sorgung

Gesund­heits­maß­nahmen

Coaching

Kantine, Café

Park­platz

Barriere­frei­heit

KontaktMercedes-Benz Financial Services USA LLC

14372 Heritage Pkwy76177 Fort WorthDetails zum Standort

NAFTA SSC E-Mail: [email protected]

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