Order Fulfillment Specialist

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All new thinkers are welcome. We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Örebro, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Wellness program
• Employee discounts
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Tuition reimbursement program
• Paid Vacation
• Paid Sick Time
  
  

Join Our Team as a Order Fullfillment Specialist at Epiroc!

Work Type: Onsite

Your Mission: Coordinate and manage the end-to-end order fulfillment process to ensure accurate, on-time, and complete delivery of customer orders. This role builds strong cross-functional collaboration with internal teams, resolves issues with urgency and accountability, and represents Epiroc with professionalism in all interactions. By leveraging strong communication, project management, and analytical skills, the position drives customer satisfaction, process improvements, and innovative solutions to meet evolving business and customer needs.

Responsibilities:

• Coordinate with Buyer/Planner, Customer Centers, Engineering, Sourcing, and Warehouse Operations to ensure accurate, on-time delivery of orders, backordered items, parts pricing, and shipping documentation.
• Manage shipping of customer orders in accordance with requested terms.
• Maintain and update customer orders by processing changes, auditing holds, and coordinating pricing adjustments.
• Monitor order backlogs, expedite shortages, and provide timely order status updates.
• Communicate missed shipments and corrective actions as needed.
• Drive customer satisfaction by ensuring On Time In Full (OTIF) shipment performance.
• Research and resolve customer issues, including cancellations and order changes, submitted via ticketing system and email in a timely manner.
• Complete daily and weekly reports on KPIs, order status, and shipment performance.
• Identify and implement continuous improvement opportunities with a focus on optimizing processes, enhancing service quality, and driving excellence across all responsibilities.
• Perform additional tasks and responsibilities as assigned.
  
  

Your profile:

• Ability to work in a hybrid environment upon meeting management-specified milestones.
• Excellent oral and written communication skills
• Effective collaboration across departments to achieve shared goals
• Proven ability to work both independently and in a team environment
• Represent Epiroc with professionalism in all interactions
• Demonstrated sense of urgency and accountability
• Strong project management and multitasking abilities
• Proficiency in Microsoft Office Suite, Power BI, and Microsoft Teams
• Ability to develop innovative solutions to customer needs
  
  

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

A place where we all matter. Epiroc’s diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

Employment at Epiroc is “at-will,” which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.

Epiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at Epiroc.com.