Business Process Analyst

• JOB-7412
• Business Process Analyst
• Carson City, NV
• Contract
• Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently seeking a Business Process Analyst to join our team.
  
  

Job Summary

This role will be responsible for writing test cases for the new business licensing system, executing test cases, and collaborating with SMEs to validate and manage the process for a new system. This position will attend program meetings as needed to fulfill the responsibilities described below. This role will collaborate, communicate, and coordinate with other program stakeholders to ensure the successful implementation of portfolio initiatives and completion of assigned duties.

Qualifications

• Bachelor's degree, equivalent qualification, or comparable experience in technical communications.
• Minimum two (2) years of documented experience in business process analysis, software development, or testing.
• Clearly communicates in English, both orally and in writing, with team members and stakeholders.
• Strong written and verbal communication skills.
• Proven can-do attitude.
• Capable of solving problems independently with minimal supervision; escalates issues when necessary.
• Adaptable to shifting priorities; responds promptly to unforeseen challenges or opportunities.
• High level of attention to detail.
• Able to quickly understand complex technical ideas and clearly express them through text and visuals.
• Demonstrated ability to learn independently; adaptable and open to change.
  
  

Responsibilities

• Enable an environment where collaboration is effective and focused on delivering impactful business results.
• Work closely with both technical team members and client stakeholders or varying levels to serve as a trusted advisor and can be a key-point of contact for stakeholders to ensure success.
• Interface between the software vendors, team, and internal agencies involved in the program.
• Interface with the product owner teams to manage and prioritize their product backlogs of bugs and enhancements.
• Establishment of product enhancement requests following established procedures including coordinating SMEs and product owners, elicitation of requirements, submission of tickets to the vendor or TFS/DevOps tool (depending on the system platform), engagement w/vendor on analysis, acceptance signoff and then placement onto the product backlog for future prioritization and grooming.
• Ability to perform operational needs assessments to help us get from the current state to the desired state, as it pertains to the key result of improving the user experience across the online business licensing management services. The assessment should be easily understood by an audience from any level of the business and provide strengths and identify areas for improvement.
• Communication: Not only verbal and written, but the ability to demonstrate active listening skills to hear and understand the total message which is being shared, processing verbal and nonverbal cues and working to truly understand what the person talking to you is trying to communicate, asking clarifying questions to align on understanding and actionable next steps.
• Critical thinking: ability to make informed decisions by evaluating several different sources of information objectively.
• Problem-solving: ability to see the problem and implement a process that reduces or removes obstacles that are preventing you or others from accomplishing operational and strategic business goals.
• Negotiation: facilitate discussions where two or more parties with different needs and goals discuss an issue to find a mutually acceptable solution.
• Attention to detail: some details are obtained through active observation, while observing a current process and asking questions to get clarification on the actions taken. This will help determine how a business process will be impacted (positively or negatively) by a proposed change.
• Teamwork: effectively work departmental teams, vendor(s) and any party of the effort. Seek to understand, respect all input, share transparently and always assume positive intent from team members sharing their perspective/viewpoint. The team's success is the top-priority, and all members need to support each other to drive success for the direct team and overall success.
• Highly skilled at writing procedures and building functional diagram flows (IT utilizes the Functional Actor methodology, and the program team will do the same, experience in this area is preferred).
• Procedures should be easily understood by all audiences and allow users to complete the tasks without prior training. Procedures will be used as a guide for the test case development.
• Test case development, clearly defined and easy to follow.
• Coordinate UAT once the release manager has notified the BPA that the bugs/enhancements are ready for testing.
• Demonstrate the updated fixes to the Product Owner or their designated representative to obtain Approval to move the code to Production, once UAT has been successfully performed. Any additional requests identified during the testing/approval process shall be logged as new items.
  
  

Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.