Shift Lead | Emma's Equestrian Manor

Emma’s is a refined, European-style patisserie located within the Equestrian Manor at the World Equestrian Center. We are seeking a reliable, service-focused Shift Lead to support daily operations and lead the front-of-house team during assigned shifts. This role is ideal for someone with a passion for hospitality, attention to detail, and a desire to grow within a luxury food & beverage environment.

The Shift Lead will act as the on-duty supervisor, ensuring smooth service, maintaining product presentation standards, and supporting team members in delivering exceptional guest experience.

Primary Responsibilities

• Lead by example in delivering warm, personalized service to all guests.
• Address guest inquiries and resolve concerns promptly and professionally.
• Supervise front-of-house staff during assigned shifts, ensuring adherence to service standards.
• Provide guidance, support, and coaching to team members throughout the day.
• Oversee opening and closing procedures, ensuring readiness and cleanliness of all service areas.
• Monitor product presentation and ensure consistent quality and visual appeal.
• Assist with inventory checks and restocking during shifts.
• Communicate supply needs to management to ensure uninterrupted service.
• Ensure accurate cash handling and POS transactions.
• Assist with end-of-day reconciliation and reporting.
• Enforce health, safety, and sanitation protocols.
• Ensure team compliance with ServSafe and alcohol service standards.
  
  

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor.  This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Physical Requirements

These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of this position. Reasonable accommodation can be provided to enable individuals with disabilities to perform the essential functions described in this position.

• Ability to stand, walk, and lift during service hours.
• Active presence on the floor to support team and guest interactions.
  
  

Qualifications, Education, Experience, Skills And Abilities

• 1–2 years of experience in food & beverage or hospitality, preferably in a café, bakery, or boutique setting.
• Strong interpersonal and leadership skills.
• Basic knowledge of POS systems and cash handling.
• ServSafe Certification preferred.
• Ability to work flexible hours, including weekends and holidays
  
  

The World Equestrian Center is managed by Columbus Hospitality Management; a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.