Executive Receptionist

The Millennium Group, Where Service Matters


Date: 8 hours ago
City: Jersey City, NJ
Contract type: Full time
Key Responsibilities

  • Operates multiple-line telephone and routes calls to the appropriate person or location within the office. Calls must be answered in four rings or less.
  • Exercises discretion and interpretive judgment in frequent and sometimes stressful contacts with callers. Research and identify the appropriate business units or persons for callers when it is not obvious from a provided list.
  • Greets customers, vendors, employees from other locations and other visitors with high degree of professionalism and courtesy.
  • Announce to client employee that their guest(s) have arrived.
  • Log all guests and visitors in and out of the visitors system.
  • Maintains statistical data and volume of visitors, calls, and conference room reservations.
  • Call for car service when required.
  • Receives deliveries.
  • Complies with client security policies.
  • Manage scheduling of all conference room reservations.
  • Ensures all conference rooms are set up and broken down within agreed time.
  • Ensure set-up of audio/visual conferencing etc.
  • Provides general administrative and clerical assistance.
  • Maintains safe and clean reception area.
  • Identify telephone system problems and immediately alert the proper personnel.
  • Other duties as assigned.

Qualifications

  • High school diploma required; Associate's degree preferred.
  • Three (3) - Five (5) years or more direct experience in a high touch corporate environment.
  • Strong computer acumen including a high degree of proficiency (3-5 years experience) with Microsoft Office Software (Word, Excel, Outlook).
  • Exhibits superior verbal communication and phone skills.
  • Exhibits exceptional customer service skills. Ability to interact with high level clients.
  • Excellent organizational skills. Ability to prioritize work assignments while managing conflicting priorities and requests.
  • Consistently demonstrates professional demeanor, appearance, and attitude.
  • Proven ability to remain calm under pressure; resilient.
  • Sound judgment and problem-solving ability.
  • Ability to appropriately handle confidential and highly sensitive material.
  • Ability to take initiative and function independently while working in a team oriented environment.
  • Assertive and resourceful; motivated; willing to ask questions and take initiative without direction.
  • Possesses strong attention to detail.

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