Automotive Service Receptionist Nissan

Job Description

Empire Automotive Group Nissan of Bay Ridge Brooklyn

Service Receptionist

Are you ready to make every customer feel like a VIP? Nissan of Bay Ridge is searching for a dynamic, friendly, and professional Service Receptionist to be the welcoming voice and smile of our service department.

If you’re a people-person with a passion for outstanding service, this could be the career move that puts you on the path to success. We’re looking for someone who’s eager to connect with customers and help create exceptional experiences every single day.

At Empire, we don’t just build careers—we build a culture of excellence and growth. As one of the fastest-growing auto groups in the nation, your opportunities to shine and rise are only just beginning.

Don’t wait—join a team where your energy and passion make a difference from day one. Your next big chapter starts now!

Responsibilities

• Greet customers and answer incoming calls with professionalism and warmth.
• Conduct outbound follow-up calls to ensure a positive customer experience.
• Review, confirm, and reschedule daily appointments; complete daily call activities.
• Monitor and organize customer concerns, escalating to management when appropriate.
• Address customer issues promptly using the dealership’s CRM, as well as phone, text, and email communication channels.
• Build and maintain trust with both customers and team members.
• Accurately document and track customer concerns through to resolution.
• Proactively engage customers by identifying their needs before being prompted.
• Collaborate with fellow dealership staff to resolve customer questions and concerns.
• Develop a strong understanding of the manufacturer’s standards for customer satisfaction.
• Ensure valid payment is collected, properly authorized for the correct amount, and accurately recorded in daily reports.
  
  

Qualifications & Requirements

• Excellent communication, interpersonal, and organizational abilities.
• Professional appearance and demeanor in business attire, representing Empire with confidence.
• Strong listening skills and empathetic approach to customer interactions.
• Solid work ethic with the ability to thrive in a fast-paced, results-oriented environment.
• Proven track record of delivering exceptional customer service through expertise, trust-building, and a focus on satisfaction.
• Minimum of one year of experience in customer-facing or phone-based service roles.
• Friendly, enthusiastic, and reliable with a positive, team-oriented attitude.
• Receptive to constructive feedback and committed to ongoing personal development.
• Availability for a Monday–Saturday daytime schedule, with flexibility to support holidays and if needed.
• Proficient multitasker with strong computer skills, including Microsoft Office.
• Maintains a clean, organized, and detail-oriented workspace.
  
  

The job descriptions and responsibilities above will be required but not limited to any other job- related duties assigned by their supervisor. In a retail automotive dealership, nothing is more important than a satisfied customer. Come grow with us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Company Description

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different franchise brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S.

At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re-imagine the automotive industry, while ensuring that all drivers continue their journey forward. Come grow with us!