Order Management Specialist I

Company Description

The Opportunity:

Elemental LED is a leading U.S. based engineering and technology company that creates, develops, manufactures, markets and sells innovative, configured and integrated LED lighting solutions. The Economic Development Authority of Western Nevada (EDAWN) has awarded Elemental LED as the "Company of the Year - Large" at the 7th Annual EDAWN Existing Industry Awards event, and "Employees First - Large" at the 10th Annual EDAWN Existing Industry Awards event.

Job Description

• Performs order entry according to standard operating procedures and Company same day shipping goal
• Responds to customers promptly via phone and email
• Documents conversations concisely yet with enough detail that others can understand what transpired upon review
• Effectively responds to and prioritizes multiple requests for service from customers and colleagues alike
• Collaborates with the Distribution Center, Accounting, Supply Chain, Manufacturing, etc. as directed by the Leadership team
• Provides training and guidance to the Order Management Specialists
• Interacts and engages with Operations and Shipping departments to resolve shipment issues and ensure orders and products are shipping on time and accurately
• Proactively communicate issues back to management and follow order management processes
• Assist in developing workflow improvement, including process
• Appropriately escalates more complex and/or sensitive customer issues to the Leadership Team
  
  

Qualifications

• Bachelor’s degree in Business Administration or related field, or equivalent combination of experience and training, a plus
• Minimum of two (2) – four (4) years order entry and customer service experience in a complex environment, while contributing in a growing capacity
  
  

Additional Information

All your information will be kept confidential according to EEO guidelines.

The Perks and Benefits:

• Medical, Dental, Vision, Life/AD&D, Short Term and Long Term Disability Insurance (100% PAID by employer), available first of the month, following the date of hire
• Company-matched 401(k) Plan, at 5%, no vesting schedule
• Paid Time Off (PTO)
• Volunteer Time Off (VTO)
• Three Paid Flexible Holiday per year
• Seven Paid Holidays
• Pre-Tax Flexible Spending Accounts (FSA)
• Career Development Plan Program
• Discounted Corporate Gym Membership at South Reno Athletic Club
• Tuition Assistance
• Employee Discount
• Monthly Birthday Lunch Celebrations
• On-site Snacks and Beverages
• Employee Referral Bonus Program
  
  

About Us:

Visit us at www.elementalled.com or call 877-564-5051.

All your information will be kept confidential according to EEO guidelines.