Audiology Assistant

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Dental insurance
• Health insurance
• Paid time off
• Training & development
  
  
  

Benefits/Perks

• 10 days PTO
• Paid holidays
• Competitive compensation
• Careers advancement
• Health insurance
• Performance-based incentives
• Friendly, interactive working environment with great culture and support
  
  
  

Job Summary

Put your best face forward in this high-energy position and ensure every patient has a friendly, inviting, and memorable experience. Serve as primary support for a busy Audiology clinic. The audiology assistant position is focused on excellent patient care and provider support. Must display a welcoming, friendly atmosphere, placing patients at ease on the phone and in the office. Responsibilities include but are not limited to, greeting patients, basic hearing aid cleanings, troubleshooting, pairing Bluetooth devices, managing inventory, maintaining a clean work environment, and entering/maintaining patient data in patient management system/charts. The ideal candidate is compassionate, patient, outgoing, happy/enthusiastic, and knowledgeable about healthcare practices.

Responsibilities

• Collaborate with patients, families, and healthcare staff
• Work alongside Audiologists to ensure high-quality patient care
• Perform basic tech duties with hearing aids: device cleanings, and troubleshooting issues
• Type chart notes for patient follow-up appointments and walk-in visits
• Hearing aid orientation
• Process hearing aid orders and repairs
• Check-in hearing devices and make sure they are ready to go before patient appointments
• Manage stock of hearing aids, chargers, receivers, and domes
• Sanitize and organize lab equipment
• Input and maintain patient information in EMR system
• Maintain good and appropriate patient relationships
• Exercise confidentiality relating to all business and patient information
  
  
  

Additional responsibilities may include:

• Distributing electronic intake forms and assisting patients in properly completing paper intake forms if necessary
• Maintaining office schedule to maximize productivity, ensure efficiency, and confirm next-day appointments
• Collecting and recording payments
• Answering phones and scheduling patient appointments
• Ensure the coffee station is clean and stocked, and the lobby/workspace is clean and organized
• Perform other miscellaneous office duties as assigned
  
  
  

Qualifications

• Previous experience as an audiology assistant, PCC, or in a similar position is preferred
• Strong work ethic and reliability
• Strong problem-solving and organizational skills
• Ability to manage multiple projects or tasks and prioritize appropriately
• Ability to work in fast-paced situations and make sound decisions quickly
• Excellent interpersonal skills and a high level of compassion
• Strong verbal and written communication skills
• Experience with hearing loss is a plus
• Excellence in customer care. Must interact with patients in a respectful and caring manner