Asst Mgr, Indirect Underwriting

Space Coast Credit Union (SCCU), the 3rd largest credit union in Florida, is looking for a Full Time Assistant Manager of Indirect Underwriting to join our ONESCCU team in our Baytree Headquarters! SCCU has been in business for over 70 years, has over 9 billion dollars in assets and WE ARE GROWING!

Our Members are our top priority and we stand behind our Brand Promise: Honest People, Trusted Products, Time Valued. We offer a rich benefits package and career advancement opportunities.

SCCU Team Member Benefits

• ONESCCU annual bonus available
• Work From Home Hybrid schedule available – Work from home up to 3 days a week!
• Medical, Dental & Vision Insurance
• HSA (Health Savings Account) with SCCU matching contribution
• SCCU Paid Long Term and Short Term Disability coverage
• SCCU Paid Term Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off
• 401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributions
• Tuition Reimbursement Program
  
  
  

SCCU Team Member financial discounts & perks (save money every month!):

• Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat etc. / GAP coverage at half price
• Fixed low rate credit card- 5.99%, if approved
• FREE Identify Theft Protection!
• No fee SCCU accounts
  
  
  

Salary Range

$39.35 - $41.91 per hour depending on prior experience.

Purpose

Under the supervision of the Indirect Underwriting Manager, the Assistant Manager leads a team of Indirect Underwriters to ensure that our Team Members utilize effective decision-making skills and all available solutions to assist our dealers and members. Ensures that escalations and inquiries are responded to within a timely manner. They are responsible for performing duties and responsibilities in the Manager’s absence.

Responsibilities

• Maintain comprehensive knowledge of all SCCU lending criteria, guidelines, procedures, policies and processes to assist Underwriting Team Members and other lending departments effectively.
• Conduct initial onboarding for all new Underwriting Team Members and provide ongoing training to ensure continued effectiveness, outstanding service, and compliance.
• Monitor all loan queues to ensure department service level standards are met. Track potential trends and issues to identify training needs and recommend process improvements.
• Assists Underwriting Team Members with escalations, inter-department escalations and suggests alternatives, and fosters independent decision-making capabilities to exceed expectations and bolster confidence. Handles relationships with dealer partners including any potential escalations.
• Adhere to established department and organizational policies, procedures, objectives, and quality standards to maintain consistent Underwriting Department operations.
• Assist in overseeing the daily operation of the Underwriters, including monitoring various queues to ensure the department service level goal is attained.
• Assist management in developing reports to track queues, efficiency, product-based reporting for the department and loan turn times.
• Completes annual Performance Appraisals (PA’s), for each team member and delivers the PA at the appointed time.
• May manage and approve timecards and PTO requests in UKG.
• Responsible for creating and maintaining the work schedule of the team. May train and ask others to perform this task if needed.
  
  
  

Requirements

Education and Training:

• High School diploma or equivalent is required.
  
  
  

Prior Experience

• 3 to 5 years of experience in an indirect or direct underwriting role
  
  
  

Schedule

• Full Time during department hours of operation
• Monday - Friday 8:00am – 7:00pm.
• 1st or 2nd shift options available
• Occasional Saturdays may be required 8:00am - 5:00pm