Practice Manager

Description

Who We Are

At Panorama Eyecare, we are not just a team; we are a community of dedicated professionals united in our quest to provide the best eyecare anywhere. Our unflinching commitment to excellence and our core values make us an Employer of Choice. Join us in shaping the future of eyecare as we thrive together!

The Position

The Practice Manager is responsible for the overall operational excellence of assigned clinic locations, ensuring seamless coordination across all departments including front desk, scheduling, billing, and clinical operations. This leader plays a pivotal role in driving efficiency, enhancing patient experience, and supporting the practice’s clinical providers through strong staff leadership and operational oversight.

Key Responsibilities

Operations Management:

• Oversee daily operations of the entire clinic, ensuring all departments function cohesively and efficiently.
• Ensure optimal patient flow and clinic efficiency by coordinating front desk, scheduling, and clinical activities.
• Maintain compliance with healthcare regulations, HIPAA, and company policies.
• Develop, implement, and refine workflows to improve operational effectiveness and patient satisfaction.
• Responsible for handling cash, checks, and bank deposits.
  
  

Team Leadership

• Lead, mentor, and manage administrative and clinical staff including front desk personnel, technicians, and support staff.
• Foster a collaborative and accountable culture that promotes staff engagement and professional growth.
  
  

Financial Oversight

• Assist with budgeting, forecasting, and financial reporting for the clinic.
• Monitor and manage key performance indicators (KPIs), including patient access, appointment utilization, billing efficiency, and staff productivity.
• Work closely with billing and revenue cycle teams to ensure timely and accurate claims submission and collections.
  
  

Patient Experience

• Ensure a high standard of patient service from check-in to check-out.
• Address and resolve patient complaints or concerns in a timely and professional manner.
• Collaborate with clinical leadership to enhance patient-centered care and quality outcomes.
  
  

Scheduling & Resource Allocation:

• Supervise and optimize provider and staff schedules to meet patient demand and maximize efficiency.
• Ensure appropriate staffing levels based on volume and provider schedules.
  
  

Technology & Compliance

• Oversee use of practice management systems, EHRs, and other digital tools.
• Ensure compliance with all applicable laws, regulations, and accreditation standards.
  
  

Requirements

Education/Experience:

• Bachelor's degree in healthcare administration, business management, or a related field; Master’s degree preferred.
• Minimum 3+ years of healthcare management experience, preferably in an ophthalmology or multi-specialty medical practice.
• Proven leadership ability across multiple operational areas in a healthcare setting.
• Strong knowledge of medical office operations, clinical workflows, and patient services.
• Excellent communication, organizational, and problem-solving skills.
• Proficient in EHR systems and Microsoft Office.
  
  

Additional Job Details

• This is a Full-Time position based in Cheyenne, WY.
• Compensation for this role will be $80,000-90,000 annually based on experience/certification.
  
  

Our Growth Opportunities

At Panorama Eyecare, we care about our employee’s ability to grow within the company. Therefore, we have created career growth plans that allow employees the ability to work toward their professional growth. We encourage all employees to apply for internal openings they may be qualified for, and we welcome the opportunity to interview and coach employees on how to grow.

Our Employee Perks

• PTO Accruals Start at 3 Weeks
• Comprehensive Medical and Dental Insurance
• Company Paid Optical Allowance
• Company Paid Routine Eye Care
• Short Term and Long-Term Disability Insurances
• Educational Allowance
• Generous Paid Holiday Program
• 401K With Company Match
  
  

Join Our Team!

Embark on a rewarding journey with Panorama Eyecare and become part of a team that embodies the values of Partnership, Engagement, Excellence, and Stewardship. As an Eyecare Professional, you will not only provide exceptional patient care but also shape the future of our practices. Together, we are transforming the eyecare landscape. Our job postings are open for 30 days or until a qualified candidate is hired. Click "apply" now and let your passion for excellence and patient well-being shine!

Eeoc

Panorama Eyecare is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.