Job File Coordinator

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Health insurance
• Paid time off
• Training & development
• Wellness resources
• Dental insurance
  
  
  

Join SERVPRO's top-rated fire and water restoration team as a Job File Coordinator! We're seeking dedicated problem-solvers passionate about helping people in their time of need. In this vital role, you will be performing tasks related to customer calls, job monitoring, tracking, coordination, and create and audits of job estimates. Perform general office duties, such as drafting correspondence, filing, and creating reports. You'll gain professional growth through ongoing training and be part of a dynamic team committed to excellence.

Primary Roles And Responsibilities

• Job File Coordination – Monitor job file status, monitor job file audit status maintain job file WIPs, monitor and ensure client requirements are followed.
• Job File Documentation – Review and validate initial field documentation, create preliminary estimate, perform daily job file coordination, perform job file backup.
• Job File Communication and Reporting – Maintain internal communications, maintain external communications, prepare job file reports.
• Job File Communication and Reporting – Complete and review job file documentation for final upload and the audit process, complete job file audit process, perform job close-out.
• Other duties as assigned.
  
  
  

Necessary Experience and Skill Set

• A minimum of two years of business experience.
• Working knowledge of current business software technologies.
• Superb customer service and administrative skills.
• Strong communication skills; oral and written.
• Experience in the commercial cleaning and restoration or insurance industry is desired.
• Experience in writing estimates and the job file process.
  
  
  

Formal Education/Training

• High school diploma/GED required.
  
  
  

Physical and Work Environment Requirements

• This is a largely sedentary role in an office environment. However, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.
  
  
  

Normal Working Hours, Additional Working Hours and Travel Requirements

• This is a full-time position working 8:00am–5:00pm, Monday–Friday. This position may require longer hours and some flexibility in hours may be needed, depending upon the business needs. Your position is subject to a mandatory rotational on call schedule.
  
  
  

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.