Systems Administrator I

HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. At HME you will have the opportunity to learn and grow while developing our future products. Come join our team!

We are currently recruiting for a Systems Administrator.

What You Will Do In The Position

• Manages and resolves daily support tickets using an ITIL ticketing system.
• Monitors, troubleshoots, and maintains IT infrastructure across Windows, cloud, and virtual environments.
• Documents solutions and contributes to the knowledge base.
• Applies security patches, anti-virus updates, and follows cybersecurity best practices (NIST, SOC2).
• Supports remote and hybrid users, including endpoint management and cloud applications.
• Participates in automation and process improvement initiatives.
• Collaborates with network, security, and desktop support teams.
• Travels to remote sites as needed; occasional after-hours work required.
  
  

What You Will Need To Succeed

• Qualifications
• Good interpersonal and communication skills; ability to explain procedures in writing or verbally; strong phone skills.
• Ability to learn quickly and follow instructions well.
• Strong analytical and troubleshooting skills.
• Works well independently and as part of a team.
• Familiarity with operating systems (Windows, Linux, macOS) and their commands/utilities at a user level.
• Ability to edit files, use basic utilities and commands, navigate the file system, install software on workstations, and use I/O redirection.
• Understanding of user authentication in a directory service context.
• Ability to identify and locate shared resources, manipulate jobs in a print queue, and resolve network file system issues.
• Basic understanding of TCP/IP, DNS, DHCP, VLANs, routing, switching, and firewall concepts.
• Ability to troubleshoot network connectivity issues and assist with network device configuration.
• Knowledge of IT security controls and guidelines.
• Experience
• 1+ years of experience in technical customer support, computer operations, system administration, or related area.
• Experience supporting a Microsoft Azure environment along with supporting remote users and cloud-based applications is preferred.
• Experience with enterprise networking tools and monitoring platforms (e.g., Wireshark, SolarWinds, New Relic) is preferred
• Education
• Bachelor’s degree is required.
• CompTIA Network+, Cisco CCNA, or equivalent are highly desirable.
• Travel: 5%
  

The posted pay range, $68,640 to $79,600, is what we reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision, and dental coverage, pet insurance, life insurance, and 401K contributions.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will occasionally lift and move up to 50 pounds with assistance.