Venue Merchandise Specialist – Boston Fleet

Our league was born out of a collective desire to empower ourselves and reimagine women’s hockey. Here, we combine grit with grace and speed with style. We move beyond discrimination in a spirit of togetherness. We elevate every one of our athletes. We commit to taking risks that will drive our growth. And we challenge ourselves to inspire future generations to dream bigger. Because this moment is bigger than all of us.

The Professional Women’s Hockey League is seeking a detail-oriented and proactive individual for the role of Venue Merchandise Specialist for the Boston Fleet to oversee the full lifecycle of inventory operations across our venue, gameday, and community event merchandise initiatives. This is a hands-on role requiring strong organizational skills, leadership, and a commitment to operational excellence. You will work closely with partners, game-day staff, and internal teams to ensure a seamless retail experience for fans and attendees. This position reports to the Merchandise Operations Manager.

Duties & Responsibilities

• Receive and count all incoming merchandise shipments in collaboration with the venue sales team
• Organize and secure all inventory in stockrooms and event locations
• Update inventory systems following shipments, sales, and restocking
• Ensure accurate barcoding, pricing, and point of sale (POS) system integration for all products
• Perform monthly cycle counts and reconcile discrepancies
• Maintain detailed financial and inventory reports
• Manage special requests from internal staff members and partnership needs as directed by the Merchandise Team
• Fulfill inventory requests from the Merchandise Team
• Replenish product during events in real time and track restocks in the system
• Train part-time vendor staff nightly on product knowledge, customer service, and upselling strategies
• Ensure all merchandise areas are properly stocked, staffed, and displayed
• Act as merchandising liaison to the Venue Sales Team to ensure best game day execution and fan experience
• Report after each game or event as to how to improve processes and get better results – what worked, what did not, we need more of, we need less of, etc.
• Maintain visual displays per provided planograms
• Collaborate with third-party partners to ensure appropriate fixtures and presentation
• Ensure signage, video board graphics, and public address (PA) reads are executed with the Marketing Team
• Manage merchandise pop-ups at external community and youth hockey events
• Identify and secure local event opportunities that align with PWHL brand values
• Enforce best practices in inventory and stockroom standard operating procedures
• Maintain a clean, organized, and safe workspace
• Track all in-store processes including receiving, returns, pricing, and inventory accuracy
  
  

Qualification Requirements

• Proven experience in inventory, retail operations, or venue merchandise management
• Familiarity with inventory management and point of sale systems
• Ability to lift up to thirty (30) lbs regularly and perform physical stockroom tasks
• Strong organizational and communication skills
• A proactive mindset with attention to detail and ability to multi-task
• Availability for nights, weekends, and game/event days
• Candidate must be able to work on-site
  
  

Skills, Abilities & Other Attributes

• Experience working in sports, entertainment, or high-volume retail environments
• Interest in supporting women’s professional hockey and community engagement initiatives
  
  

Compensation

Hourly Range: The wage scale for this role is $20-$25 USD per hour.

Background check to be conducted once a successful candidate is hired.

The Professional Women’s Hockey League is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.