Engineering Support Specialist

Since 2018, Elevate Aircraft Seating has been enhancing the passenger experience through innovative aircraft seat design and manufacturing. With locations in California, Washington, and Germany we are guided by creativity, collaboration, and a shared commitment to quality.

We are looking for a skilled Engineering Systems Specialist to join our team in Santa Maria, CA. This is an on-site position based in Santa Maria, CA. We value teamwork, inclusivity, and continuous professional development, and we offer competitive benefits along with opportunities for growth.

Job Summary

The Engineering Systems Specialist is responsible for the usage expansion and support of Windchill PLM and CATIA CAD tools for the organization. They will ensure that Elevate Aircraft Seating’s day-to-day functionality is reliable and efficient for the users. This role will work closely with the IT Director on the expansion of the tool sets as well as with the Engineering department managers to ensure performance targets for the systems are understood and being met.

SUMMARY OF JOB DUTIES - Essential Functions (Other duties and projects may be assigned or requested.)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Works within support ticket system to troubleshoot open end user issues as Tier1/2 support focal point on a daily basis.
• Communicates daily with users on status and progress of open support issues and projects.
• Communicates and follows up with Elevate Aircraft Seating software partners on open Tier 3 and above support issues.
• Follows established engineering systems project plan to expand deployment and usage of Windchill PLM. Works on the day to day roll out of engineering standards for Windchill usage. Deploys new search reports that meet requirements specific to end user needs.
• Follows established engineering systems project plan to expand deployment and usage of CATIA CAD. Works on the day to day roll out of engineering standards for CATIA usage. Deploys new drafting standards that meet requirements specific to end user needs.
• Captures and documents support projects from end users and adds to Engineering systems project list.
• Captures and documents support tickets from end users and add to Engineering systems support ticket system.
  
  

Education

GENERAL QUALIFICATIONS – Education, Knowledge, and Experience

• High School Diploma or GED equivalent is required
• Bachelor’s degree in Engineering, Programming, Computer Science or related field preferred, or equivalent work experience
  
  

Experience

• 3+ years' experience in Windchill PLM Administration and Support
• 1+ years' experience as end user
• Experience providing CAD systems support
• Experience in analysis, implementation, and evaluation of PLM systems
• Experience in technical documentation
• Experience in end user support or customer support
  
  

Skills

• Sound understanding of PLM systems preferably Windchill
• Sound understanding of CAD systems preferably CATIA
• Outstanding communication skills
• Attention to detail
  
  

Preferred Skills/Experience

• End user support
• Technical Documentation
  
  

Other

• Extended or irregular hours may be required.
• Requires driving to our Huntington Beach location at least one week per month
• Must be authorized to work in the United States.
• Elevate Aircraft Seating is an “at-will” employer; employment is at the mutual consent of both the employee and the employer, and may be terminated at will for any reason, with or without cause, at any time during employment with the Company.
• As business conditions warrant a change in the operating necessities of the Company, all employees are expected to react productively, handle other essential tasks assigned now or in the future.
• Tasks may vary slightly based on products produced at a division.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  

CERTIFICATES AND LICENSES

• PTC Windchill administration preferred.
• Dassault Systems administration preferred.
  
  

SUPERVISION PROVIDED TO THE POSITION

• Direction is provided for assignments in terms of desired outcome (goals), timing and budget. Work is reviewed or measured in terms of meeting organizational objectives and schedules.
  
  

LEADERSHIP RESPONSIBILITY

• Manages team for adherence to organizational goals, operating policies, and budgetary guidelines.
• Manages team performance and is responsible for training and coaching.
  
  

PROBLEM SOLVING

• Develop and provide solutions to complex problems based on established precedents and are consistent with organization objectives
  
  

Language Skills

• Ability to communicate clearly and effectively in English, both verbally and in writing
  
  

Compensation & Benefits

Elevate Aircraft Seating offers competitive wages and benefits to recognize employees for their work. The base pay offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.

Salary Range Transparency: $68,000 -$91,000 annually

Featured Benefits

• Up to 7% bonus potential (for bonus eligible positions)
• Generous 401(K) matching with immediate eligibility and vesting
• 3 weeks of Paid Time Off
• 12 paid holidays
• Affordable health care plans for yourself and your family
• And so much more!
  
  

Other Perks

• Potential for growth within organization
• Supportive workplace environment with a team-oriented culture