Spa Receptionist

Job Summary

The Spa Receptionist is responsible for scheduling spa appointments, greeting and escorting the guests to treatment areas, all while providing information concerning Spa services, treatments, and products. The Spa Receptionist also provides support in communicating spa incentives, guest requests and programs to all departments related to the transaction.

Job Responsibilities

Maintain office supply and paper orders as it fits into monthly budget. Assist in promoting spa/salon/wellness services. Responsible for cash handling/keyholder including balance and drop receipts with Accounting. Notify Engineering of maintenance and repair needs through in-house software communication. Follow ALL company procedures and policies; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protecting company assets. Learn and adhere to Spa Standards based on a 5-star Forbes rating. Develop and maintain positive working relationships with other colleagues and management. Ensure proper screening, handling and follow through of telephone calls for Spa Director Handle distribution of mail, correspondence, faxes, etc. Handle filing and proper retention of correspondence and reference material for Director. Assist in preparation and typing all the Director's correspondence as required including but not limited to: memorandums, meeting minutes, phone lists and creation of forms as needed. Interface with other spa staff to create personalized treatment programming for individual guests Act as liaison between spa and housekeeping and engineering. Establish a tracking system to maintain work statuses and ensure completion of work requested. Practice safe work habits and follows all safety procedures. Assists in helping with cleanliness throughout the spa. Listen and extend assistance to employees and management. Perform all responsibilities using experienced judgment and discretion. Perform any other duties as assigned by management.

Skills And Education Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required

Ability to maintain a pleasant disposition and function efficiently in high stress/pressure work environment. Professional, flexible and positive attitude. Detailed oriented. Experience with hospitality and customer service. Computer familiarity. Must be detail oriented and have excellent communication skills Previous experience in a luxury spa, hospitality or retail experience highly preferred. Previous customer service and cash handling experience required Industry related certifications or education a plus Excellent multitasking skills to successfully handle several assignments together High school diploma or equivalent

Qualifications

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note: The responsibilities associated with this job could change from time to time in accordance with Hotel Californian's business needs. As a team player, I may be required to perform additional and/or different responsibilities from those set forth above.