Engineer

Tata Consultancy Services


Date: 6 hours ago
City: Bolingbrook, IL
Salary: $64,000 - $65,000 per year
Contract type: Full time
Must Have Technical/Functional Skills

  • Windows 10/11 troubleshooting
  • ServiceNow, Service Management / ITIL process
  • Network troubleshooting and basic application troubleshooting

Roles & Responsibilities

  • Provide onsite End User Computing support as per site categorization to provide operational
  • and technical support
  • Troubleshoot & Resolve Incidents and Problems associated with EUC Equipment and Software, and provide break/fix support, advice, and assistance to Authorized Users
  • Flexibility to support after business hours whenever required MS Office, outlook troubleshooting and networking skills
  • Moving equipment weighing up to 50 lbs
  • Server Touch support Services
  • Video Conferencing/Projector/Basic printer troubleshooting
  • Overseeing receiving, distribution and asset inventory
  • IT support for warehouse operations
  • Adhere to all warehousing, handling and shipping legislation requirements
  • Coordinate with third parties as necessary to keep Equipment and Software in good working order.
  • Asset management -Updating the Asset database with all changes performed or reported to
  • maintain up to date and valid data in the CMDB
  • PC configuration of new and redeploying(used) PCs in inventory. Including domain joins, copying/reloading of data, profile creation, adding printers, network & wireless configuration, reinstallation of software, applying patches, post installation validations of all activities, end user training of any new hardware/software etc.,
  • Data wipe and recycle of retired PCs following disposal procedures and legal hold guidelines
  • Provide IT training to New Hires.
  • Wiping and re-imaging of workstations and backing up/copying end user data when necessary.
  • Provide hardware and software support for remote users including shipping (and receiving) of equipment, or scheduling of 3rd party vendor support, when necessary, as user’s advocate
  • End to End Ticket Management – IM, PM & CM

Salary Range: $64,000-$65,000 a year

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