Patient Access Supervisor

This position is Onsite. Our office is located at 1805 Medical Center Dr San Bernardino, CA 92411

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

As part of the UnitedHealth Group family of businesses, we're a dynamic new partnership formed by Dignity Health and Optum. We'll count on your professionalism, expertise, and dedication help ensure that our patients receive the quality of care they need. So, if you're looking for a place to use your passion, your ideas and your desire to drive change, this is the opportunity for you.

As the Patient Access Supervisor you will coordinate, supervise and be accountable for the daily activities of central registration department. You will assist the manager of patient access, as needed.

This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 11:00am - 7:00pm, with on-call duties & flexibility based on operational needs. It may be necessary, given the business need, to work occasional overtime.

We offer 6 weeks of on-the-job training. The hours of training will be aligned with your schedule.

Primary Responsibilities

• Ensures that adequate phone coverage is in place at all times; primary liaison with afterhours service to maintain coverage.
• Reviews and appropriately approves requests for PTO for all staff under their supervision to meet business needs.
• Continually monitors staff attendance and task performance using observation, call monitoring and formal audit tools.
• Conducts at least quarterly 1:1 with all staff under their supervision.
• Sets daily priorities for the team to ensure timely completion and adherence with department timelines and guidelines.
• Produces reports related to non-clinical tasks, as needed.
• Develops plans to meet short and long term department needs and objectives.
• Identifies and resolves operational problems using defined processes, expertise and judgment.
• Decisions are guided by policies, procedures, business plan and supervising Manager.
• Acts as the primary liaison with supervisors in other areas of business i.e. Continuity of Care, Member Services, IS, etc.
• Product, service or process decisions are most likely to impact individual employees and/or customers (internal or external).
  
  

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma / GED
• Must be 18 years of age OR older
• 4+ years of experience working in a hospital patient registration department, physician office setting, or healthcare insurance company
• 2+ years of healthcare supervisor/manager/leadership or team lead experience
• Proficiency with Microsoft Word (create and edit correspondence), Excel (ability to create, edit, and sort spreadsheets) and Outlook (email and calendar management)
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer applications and apply their use
• Ability to work full time onsite at 1805 Medical Center Dr San Bernardino, CA 92411
• Ability to work Monday - Friday, 11:00AM - 07:00PM, with on call duties & flexibility based on operational needs
  
  

Preferred Qualifications

• Experience with medical or health terminology
• Healthcare or insurance benefits experience
• Experience in collections
• Experience with the patient access technologies and / OR EMR system
  
  

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $58,800 - $105,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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