Desktop Support Hand & Feet Engineer

Must Have Technical/Functional Skills

• Proven experience in desktop support or IT field services.
• Strong knowledge of Windows OS, Microsoft Office Suite, and common desktop applications.
• Familiarity with printer troubleshooting and maintenance.
• Basic understanding of networking concepts (IP, DNS, DHCP).
• Experience with rack and stack procedures and data center safety protocols.
• Excellent problem-solving and communication skills.
• Ability to lift and move IT equipment as needed.
• Certifications such as CompTIA A+, ITIL, or Microsoft MCP are a plus.
  
  

Roles & Responsibilities

• Provide hands-on support for laptops, desktops, and printers including installation, configuration, troubleshooting, and maintenance.
• Perform rack and stack operations for servers, network devices, and other in server room environments.
• Handle hardware replacements, upgrades, and peripheral setups.
• Respond to and resolve incidents and service requests raised via ticketing systems within defined SLAs.
• Collaborate with remote support teams to assist in resolving complex issues.
• Maintain accurate documentation of assets, incidents, and resolutions.
• Ensure compliance with company IT policies and procedures.
• Support network patching, cable management, and basic connectivity troubleshooting.
• Assist with inventory management and hardware audits.
• Provide support during IT moves, adds, and changes.
  
  

Salary Range: $80,000 - $85,000 a Year

TCS Employee Benefits Summary

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.