Project Manager

Position: Project Manager/Account Manager - Emergency Services

Location: Remote, United States

Shift: Monday-Friday, 7 AM-4 PM, with rotating weekend shifts/holidays

Reports To: Team Lead (Individual Contributor)

Client Overview

Our client is a nationwide managed site services company providing a single point of contact for dumpster rental, portable toilets, temporary fencing, scissor lifts, and equipment rentals across the U.S. With a network of thousands of suppliers, they ensure competitive pricing and reliable service through a team of over 80 employees.

Job Summary

Manages emergency services projects from quoting through delivery, ensuring timely, customer-focused solutions. The role requires strong project management, account management, and relationship-building skills, as well as coordination with vendors and internal teams.

Responsibilities

• Receive and enter customer orders accurately into Salesforce or similar CRM.
• Respond to cases professionally and in a timely manner.
• Provide accurate quotes using pricing guidelines and ensure service delivery within agreed timeframes.
• Source and coordinate with vendors to maximize margins and meet deadlines.
• Negotiate with vendors to minimize costs and prevent extraneous fees.
• Maintain open purchase orders and follow up for accurate invoicing.
• Provide vendors with site information and ensure all required documentation for invoicing.
• Keep customers informed throughout each phase of the project.
• Communicate client needs to internal teams and coordinate service requests.
• Collaborate with team members on shared accounts to ensure consistent service.
• Build and maintain long-term relationships with clients, project managers, and stakeholders.
• Identify opportunities to expand services with current or potential customers.
• Perform other duties as assigned.
  
  

Requirements

• 3+ years of experience in a related industry or similar processes/tools.
• Experience in customer-facing, remote environments.
• Proficient with Salesforce.com or similar CRM, including multi-screen setups.
• Experience managing multiple projects, vendors, and sites simultaneously.
• Self-motivated with ownership and accountability for projects from start to finish.
• Adaptable, high-energy, and able to work under urgent circumstances.
• Strong problem-solving, negotiation, and relationship-building skills.
• Strong financial acumen.
• Ability to work independently or as part of a team.
• Flexible schedule including weekends, evenings, and overtime as needed.
  
  

Education

• Bachelor's degree preferred but not required.